Customer Service Specialist

  • From £18,500
  • Maidstone, Kent
  • Questor Insurance

We are looking for an enthusiastic customer service specialist to join our evolving customer service team, working within an award-winning Fintech Insurance Broker based in Maidstone, Kent.

Your main duties will include answering telephone, online chat, and email enquiries in a timely and professional manner. We want to provide an “unexpectedly personal” experience for all our customers and as a customer service specialist you will be at the fore front.

The working hours are Monday – Friday, 8:45am to 5pm.

[This role may also be suitable for someone looking for part time work on a reduced hours basis, for example school hours – salary would be pro rata to hours worked. Flexible home working available.]

The successful candidate will be responsible for the following tasks;

· Respond to telephone calls and online chat queries and manage emails in a professional manner, responding to them within set timescales and with relevant, accurate and complete information.

· Complete outbound customer courtesy calls.

· Seize opportunities to upsell products where appropriate.

· Identify and assess customer needs to achieve satisfaction.

· Recognise when a customer is dissatisfied and deal with this in the correct manner.

· Follow communication guidelines, procedures, and policies.

· Meet personal qualitative and quantitative targets.

· Uphold the high level of Customer Service expected from the company.

· Learn and maintain an up-to-date knowledge of the company’s products.

We would want you to provide:

· Excellent verbal and written skills.

· A passion for customer service.

· Team player.

· A willingness to help others.

· Confidence & a professional attitude.

· A positive approach

· Previous customer service experience preferred but not essential

Please upload a CV including your contact details (email and telephone) and we will be in touch with you as soon as possible; we look forward to hearing from you.

  • Advertiser: Direct Employer