IT Trainer & Support Assistant
Location: Herne Bay
Salary £20k - £25k DOE

We have a fantastic opportunity for an IT Trainer & Support Assistant to join our client who is a leading Law Firm based in Herne Bay, but you will be providing IT support across all of their local branches.




User Support

* Assistance with general IT support
* Assistance with systems patching and back-office maintenance
* General IT Administration of user accounts (Telephony and Login accounts)
* Assisting with office moves - moving and reinstalling pc equipment and furniture across all branches as required (use of the Firm's vehicle).



Training

* Training new and existing users on the Firm's systems and software and cybersecurity best practices.
* Creating and updating user training material such as guides and videos for all systems and software.
* Helping users get the most out of the firm's software and systems.
* Keeping all the training material current and user friendly
* Provide induction for new staff



Experience

* Previous experience of working in a busy office environment supporting users with their desktop software, hardware and networking problems.
* Experience of working in a legal environment
* Previous experience of delivering training on a one-to-one basis or in small groups



Specialist Skills/ Ability/Knowledge

A thorough working knowledge of:

* MS Windows 10 Professional desirable
* A good working knowledge of Microsoft Office is essential including;

* Word Styles, Macros and Templates.
* Excel formulas and spreadsheet manipulation.
* Outlook calendars, message rules, tasks etc

* Telephone system administration
* Experience using server tools like Server Manager, Active Directory for Users and computers, and group Policy Manager to set up new users or to troubleshoot.

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About Morgan Jones:

Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

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