Customer Service Loan Agent

  • Starting £20,000 p.a
  • Gillingham, Kent
  • Vanquis Bank

What you’ll do

As part of our busy contact centre you’ll be making and receiving calls from our customers to talk to them about missed payments on any of the products we service for the Provident Group to help them get back on track. This role will be working as part of the Moneybarn Vehicle Finance team, working to support their customers with missed payments and queries on their account.

Your first few weeks with us are spent coaching and training you on the role so that you have all the tools you need to succeed. You will be speaking with our customers to deliver an outstanding service at all times.

Although the role does involve talking to customers about their outstanding payments, it is really important that we do that in the right way. Delivering an outstanding service at all times you’ll make sure that you understand our customers’ individual situations so we can provide them with the best solution and ensure we’re helping to put them on a path to a better everyday life. This is a busy phone-based role, so you must feel comfortable talking to customers over the phone all day.

It’s important for you to know that you will be working shifts which include some evenings.

What you’ll bring

Being passionate about providing an excellent service is essential. If you’ve got previous experience in a bank or in a contact centre that’s great but if not, don’t worry. Having previous customer service experience either face to face or over the phone is a great starting point. What’s most important is that you’re a true customer champion who works hard to get the best outcome for every single person you speak with.

What’s in it for you?

A competitive starting salary of £20,000. This is negotiable depending on the experience you bring to the role. We also offer a discretionary annual bonus, as well as:

• Competitive holiday entitlement – with one day accrued for each year of service (to max 30 days) plus Bank Holidays

• Extensive opportunities for personal and career development

• Perks at Work - A perks platform offering over 30,000 unique discounts

• Free tea, coffee and fruit (at the office)

• Discounted gym membership

• Subsidised on-site restaurants

Where you’ll work

Following current government guidelines, you’ll start your journey with us working from home and your training will be delivered remotely.

As soon as we’re able to allow colleagues to safely return to the office we will do so it’s essential that you can work from our Vanquis Bank offices based in Chatham.

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Facebook: Vanquis Careers

Glassdoor: Vanquis Bank

Good luck!


We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings

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