Dutch Speaking Customer Service Executive

  • £24,558
  • Dover, Kent
  • Recruitment Solutions Folkestone Ltd

Recruitment Solutions are currently recruiting a Dutch speaking Customer Service Executive for our client based in Dover

Working hours: 37.5 hours a week, (every other weekend)

Pay rate: £24,558.37

Due to the location of the role it is essential that you have a valid enhanced DBS.

Your main aim will be to carry out a range of cleaning activities including mopping, sweeping, dusting, emptying bins and cleaning wash rooms.

Purpose of the role:

Supporting the Dutch & English-speaking markets through the sale of services across all route Networks (B2C & B2B)

To consistently provide an exceptional level of customer service through both telephony and email channels

To ensure that maximum revenue is generated through the personalised Upsell of key products

To reflect the brand and values and to ensure that these are consistently conveyed to customers

To liaise with Revenue teams in order to maximize space and revenue.

To apply appropriate Amendment and Cancellation charges to bookings in line with ticket type Terms and Conditions

To ensure details are accurately captured in order to maximize space utilization

To action all customer requests within agreed KPI’s using company booking systems

To contact customers to advise of disruptions and amend bookings to meet requirements and safeguard revenue

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website.

  • Advertiser: Agency
  • Reference: VR5099