I.t. Helpdesk Administrator

  • up to £20k DOE
  • Maidstone, Kent
  • 1St Choice Jobs

I.T. Helpdesk Administrator


up to £20k DOE


Our client, an established Managed Service Provider, is looking for an experienced and confident administrator to join their team. The ideal candidate will be technically-minded with administration/customer services experience who works and communicates well within a Team. Work from home every Wednesday.

Required Skills:

• Excellent telephone manner

• Good customer service skills

• Able to build rapport with clients

• Uses own initiative

• Excellent communication skills

The Role:

• Office-based administration duties, primarily for the IT Support Department, but may also work with other departments

• Answering incoming calls

• Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers

• Managing support ticket/queue and reporting to line Manager(s)

• Booking in work and making appointments including diarising scheduled tickets

• Logging Hardware and Software serial numbers and information

  • Advertiser: Agency
  • Reference: VR/02958JD