This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Company Overview
Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.
Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our customers across the UK, Ireland and internationally.
With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our in-house Repair Centre Technicians.
Due to further expansion, Burtons Medical Equipment is recruiting for a new Service Operations Coordinator to join our growing team.
Role
In summary, the successful applicant will be responsible for the effective planning and coordination of the day-to-day activities undertaken by our Field Service personnel.
Key Responsibilities:
• Accurate recording of service call requests, assessing priority levels and triaging accordingly
• Coordinate and assign all service calls to the appropriate Field Engineer(s)
• Coordinate and continually monitor the progress of each service call working in collaboration with the Regional Support Engineer and Field Territory Manager in that Division to ensure a successful completion
• Maintain accurate and up-to-date Service Call notes and schedules
• Continuously communicate with the Customer throughout the Service Call life cycle
• Process the service call works orders through to invoice
• Responsible for all Service related administration procedures such as, but not limited to:
Processes all paperwork relating to schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment.
Processes Field Personnel’s weekly stock requests. Complete bi-annual Field Personnel’s
stock audit
Reconcile various reports on a weekly/monthly basis for delivery to the Service Director
Create, edit and complete all relevant Service Procedures
Works independently, and as part of a team of Coordinators, under general guidance/support from the Service Director
Key Skills
• Excellent verbal and written skills
• Strong planning and organisational skills
• Exceptional attention to detail
• Accomplished Customer Service skills and experience
• Typing and basic computer skills, Excel spreadsheet creation is essential
• Strong experience in Service Dispatch preferable but not essential
• Ability to work without the need of supervision
• Accurate, fast, enthusiastic, Customer focused and flexible
Pay & Benefits:
• Salary range negotiable/dependent on experience
• Discretionary bonus scheme
• Countryside-based HQ within walking distance of mainline train station
• Excellent opportunities to train and progress
• 33 holiday days per year (inc. Bank Holidays)
• Contributory pension scheme
• On site car parking
• Staff events, such as the Big Summer Party and awards Scheme
If you are interested in this role and believe you have the right skill set, please contact using the apply online button:
Advertiser: Direct Employer
Reference:
Posted on: 2021-02-28 23:24:50
Send me Alert for jobs in:
General & Other - Administration - Customer Service - Marden, Maidstone, Kent
Email Address
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000
TechniFire Solutions
£18,000 - £24,000+ negotiable depending on experience
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Company Overview
Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.
Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our customers across the UK, Ireland and internationally.
With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our in-house Repair Centre Technicians.
Due to further expansion, Burtons Medical Equipment is recruiting for a new Service Operations Coordinator to join our growing team.
Role
In summary, the successful applicant will be responsible for the effective planning and coordination of the day-to-day activities undertaken by our Field Service personnel.
Key Responsibilities:
• Accurate recording of service call requests, assessing priority levels and triaging accordingly
• Coordinate and assign all service calls to the appropriate Field Engineer(s)
• Coordinate and continually monitor the progress of each service call working in collaboration with the Regional Support Engineer and Field Territory Manager in that Division to ensure a successful completion
• Maintain accurate and up-to-date Service Call notes and schedules
• Continuously communicate with the Customer throughout the Service Call life cycle
• Process the service call works orders through to invoice
• Responsible for all Service related administration procedures such as, but not limited to:
Processes all paperwork relating to schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment.
Processes Field Personnel’s weekly stock requests. Complete bi-annual Field Personnel’s
stock audit
Reconcile various reports on a weekly/monthly basis for delivery to the Service Director
Create, edit and complete all relevant Service Procedures
Works independently, and as part of a team of Coordinators, under general guidance/support from the Service Director
Key Skills
• Excellent verbal and written skills
• Strong planning and organisational skills
• Exceptional attention to detail
• Accomplished Customer Service skills and experience
• Typing and basic computer skills, Excel spreadsheet creation is essential
• Strong experience in Service Dispatch preferable but not essential
• Ability to work without the need of supervision
• Accurate, fast, enthusiastic, Customer focused and flexible
Pay & Benefits:
• Salary range negotiable/dependent on experience
• Discretionary bonus scheme
• Countryside-based HQ within walking distance of mainline train station
• Excellent opportunities to train and progress
• 33 holiday days per year (inc. Bank Holidays)
• Contributory pension scheme
• On site car parking
• Staff events, such as the Big Summer Party and awards Scheme
If you are interested in this role and believe you have the right skill set, please contact using the apply online button:
Advertiser: Direct Employer
Reference:
Posted on: 2021-02-28 23:24:50
I want to receive the latest job alerts for:
General & Other and Administration and Customer Service jobs in Marden, Maidstone, Kent
Service Operations Coordinator
Burtons Medical Equipment Ltd
Salary of £30,580 to £32,109 per annum dependent on experience
Burtons Medical Equipment Ltd
Salary range per annum, £32,109 - £33,630 dependent on experience
Recruitment Solutions South East Ltd
£25,000 + over time - up to £32,000
TechniFire Solutions
£18,000 - £24,000+ negotiable depending on experience