A prestigious global leader in their field working in close collaboration with consumer products from consumers from all over the world are recruiting for an IT Applications Support Analyst.

As an integral member of the Commercial Applications team this role is to provide commercial support to users around the globe by providing swift solutions to the application issues and by maintaining high availability of applications.

We are looking for an individual who likes to exceed customer needs, deliver value and who is skilled at fostering strong relationships. In this role you will:

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Encompass "pre-sales" applications relating to Creation, Development, Evaluation, Brief Management, bring a functional and technical support with minor coding.
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Resolve commercial applications incidents and fulfil Service Requests
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Lead corrective change including design, build, deployment, testing and training
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Ensure timely ticket resolution



You:



University Degree in Computer Science or related discipline, and at least 1 to 2 years' experience in Applications Support role

ITIL certification - desirable

Excellent written and communication skills in English.

Ability to diagnose system issues based on available system documentation such as Use Cases and Technical designs.

Provide technical specifications to the development team and able to fulfil unit test

Work creatively and analytically in a problem-solving environment.

Project management experience is a plus.

Good analytical, written, presentation and communication skills.



Technical Knowledge



* Hands on Oracle, SQL programming and troubleshooting expertise.

* J2EE (and Websphere) hands on troubleshooting experience.

* Datastage/Webmethod understanding.

* Familiarity with SAP ECC an advantage