Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Scope of the Role:
The primary focus of this role is to provide high quality and timely administrative support to Asylum Services.

Purpose Of The Job:

• To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives
• To provide professional administration support
• To monitor and maintain the Incident reporting process
• To monitor and maintain the complaints process
• To support other administrative roles within the Director’s team

Main Duties & Responsibilities:

• Maintain efficient and up to date filing and monitoring systems
• Maintain, monitor and action complaints ensuring clear records are kept and responses are received within required timescales
• Monitor the incident reporting process, highlighting any concerns to management immediately
• Monitor and produce data as required on complaints and incidents
• Ensure escalation of Safeguarding or Information/Data incidents to the relevant manager immediately
• Be proficient in Safeguarding procedures across Migrant Help
• Maintain operational statistical information as directed by operational need
• Maintain accurate records of invoices and delivery notices received from contractors and service commissioners.
• Administer the maintenance of office equipment and liaise with the Facilities Manager
• Monitor stationery, consumables and office supplies, ordering on a regular basis
• Maintain diaries for appointments and briefings and circulate these to the appropriate members of the team
• Responsible for answering the office telephone and relaying messages to the team
• Responsible for receiving and directing clients and visitors to the appropriate staff member
• Responsible for taking accurate minutes of team meetings, daily briefings and external partnership meetings as required
• Provide administrative support to other colleagues as and when required
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency

This post is subject to a Disclosure and Barring Service check (DBS) and a Counter Terrorism Check (CTC).

Therefore the applicant must:

• hold a valid, full current 10-year British passport; full EU passport or have indefinite leave to remain in the UK
• provide full UK address history for the last five years

See Job description for full Person Specifications

Please submit

1. Relevant CV
2. Detailed personal statement showing how you meet the specific requirements, skills and experience as outlined in the job description and person specification with special attention to the added value you could bring.

Successful internal applicants will move to Migrant help 2018 Terms and Conditions if they are not already on them.

Closing date – 17 January 2020

As part of your role, it is important you operate within Migrant Help’s values:
Protection, Diversity, Equality, Partnership, Innovation and Excellence.
Migrant Help is proud to be an equal opportunities employer.