Customer Services Professional (Senior)
  Excellent + benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We are currently recruiting for a fantastic organisation who is seeking to recruit an outstanding, professional and experienced customer services professional to join their team.
The role will require you to be part of a small, dedicated team responsible for first class customer service, the focus for this role is on providing immediate and efficient service including providing help and advice to clients via phone and email.
This role could also suit an experienced Team Leader who is looking for an opportunity to lead and motivate a small team.
Duties will include:
*First point of contact providing outstanding customer service
*Managing calls from customers, maintaining accurate records of discussions or correspondence, providing accurate information to customers on all service issues
*Maintaining data regarding all customer service activity, including communicating and working with colleagues to ensure adequate resourcing
*Carrying out invoicing as required
*Ensure constant communication with customers at relevant intervals throughout the process
*Managing customer proceed/returns and amending estimates
*Supported by the Customer Services Manager, managing daily team performance and attendance issues and bringing matters of concern to the manager's attention
*Resolving customer issues with tact and diplomacy and escalating and resolving matters in a timely and professional manner
*Overseeing all written correspondence to customers, including emails and formal letters
*Processing service work via the internal system and in accordance with business requirements
*Liaising with the other offices to ensure that all customer relations decisions and actions are consistent
*Ensuring customer requests are processed accurately and efficiently
*The key requirements of this role are the ability to counsel, negotiate and advise others in a specialist or technical area of expertise

Skills and experience
*Previous experience of working in an office-based customer service role ideally for a prestigious/luxury brand requiring the highest levels of service
*Be articulate and have excellent communication skills, oral and written (internal and external)
*I.T. proficient - Knowledge of SAP or Dynamics would be a distinct advantage
*Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent, ideally you will be educated up to A Level standard
*Good organisation, task and time management skills
*Excellent attention to detail
*Knowledge and experience of workflow management systems
*Previous experiencing of leading or supervising others
*The ideal person will be confident, enthusiastic and approachable

If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: ABcsp/tl

Posted on: 2019-10-14 21:02:18

Send me Alert for jobs in: 

West Malling, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

Customer Service Advisor

  Premier Work Support

  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Customer Services Professional (Senior)
  Excellent + benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


We are currently recruiting for a fantastic organisation who is seeking to recruit an outstanding, professional and experienced customer services professional to join their team.
The role will require you to be part of a small, dedicated team responsible for first class customer service, the focus for this role is on providing immediate and efficient service including providing help and advice to clients via phone and email.
This role could also suit an experienced Team Leader who is looking for an opportunity to lead and motivate a small team.
Duties will include:
*First point of contact providing outstanding customer service
*Managing calls from customers, maintaining accurate records of discussions or correspondence, providing accurate information to customers on all service issues
*Maintaining data regarding all customer service activity, including communicating and working with colleagues to ensure adequate resourcing
*Carrying out invoicing as required
*Ensure constant communication with customers at relevant intervals throughout the process
*Managing customer proceed/returns and amending estimates
*Supported by the Customer Services Manager, managing daily team performance and attendance issues and bringing matters of concern to the manager's attention
*Resolving customer issues with tact and diplomacy and escalating and resolving matters in a timely and professional manner
*Overseeing all written correspondence to customers, including emails and formal letters
*Processing service work via the internal system and in accordance with business requirements
*Liaising with the other offices to ensure that all customer relations decisions and actions are consistent
*Ensuring customer requests are processed accurately and efficiently
*The key requirements of this role are the ability to counsel, negotiate and advise others in a specialist or technical area of expertise

Skills and experience
*Previous experience of working in an office-based customer service role ideally for a prestigious/luxury brand requiring the highest levels of service
*Be articulate and have excellent communication skills, oral and written (internal and external)
*I.T. proficient - Knowledge of SAP or Dynamics would be a distinct advantage
*Educated to GCSE level with a minimum Grade C in Maths and English, or equivalent, ideally you will be educated up to A Level standard
*Good organisation, task and time management skills
*Excellent attention to detail
*Knowledge and experience of workflow management systems
*Previous experiencing of leading or supervising others
*The ideal person will be confident, enthusiastic and approachable

If you are interested, please could you inform us of your salary requirements. Salary will be dependent on skills and experience. Apply now for this fantastic opportunity!

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: ABcsp/tl

Posted on: 2019-10-14 21:02:18

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

Customer Service Advisor

  Premier Work Support

  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Not logged in into Jobsinkent.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD