Primary role:

An exciting opportunity has arisen within our business for an Account Executive looking after our high profile British Airways contract. The role will primarily be responsible for servicing client calls together with administrative tasks as set by the BA contract Supervisor. The ideal candidate will have experience of working in an often high-pressured environment and the ability to cope under pressure is essential. The position demands good telephone skills, an aptitude for attention to detail and a desire to provide excellent customer service in line with The Kings Ferry company values. Ensuring all customers enjoy a market leading experience and building strong working relationships with key internal and external stakeholders along the way is an essential requirement.

The successful applicant will be required to work on a shift pattern which is to be determined at point of passing the application process

Your daily duties include:

• To ensure that all calls are answered within predetermined timescales.
• To monitor email inbox to ensure that all bookings/amendments/cancellations/enquiries are dealt with efficiently and prioritised accordingly.
• To closely monitor VIP bookings to ensure first class client experience.
• To ensure accuracy of data input in booking system.
• To complete administrative tasks as set by Supervisor and report back accordingly on shift handover.
• To liaise effectively with UK service partners to ensure that transport is delivered on time and as per contractual terms.
• To develop a good working relationship with internal and external customers in order to provide a quality service to the customer.
• To ensure that Company operations are legal, safe and of the highest quality.
• To deal with customer comments, questions and complaints in a thorough, professional manner passing all relevant details to the appropriate Manager.


The ideal candidate will possess the following skills:

• Excellent Customer Service Skills.
• Ability to work on your own as well as part of a team
• Attention to Detail.
• Ability to work well under pressure.
• Ability to multi-task.
• Excellent written and communication skills.
• Proactive ‘can-do’ attitude.
• Ability to build strong working relationships.
• Ability to think outside the box to maximise results.
• Quick learner with the determination to succeed.
• Strong organisational skills.
• Ability to follow management instructions.
• Strong time management skills and the ability to meet deadlines.
• Ability to work on a rotating shift pattern including weekends