We have a fantastic opportunity for a Part Time Receptionist seeking a new challenge with an award winning firm.

Purpose

To receive and process all visitors to the office and all incoming calls, in a helpful, friendly and professional manner. To project the image and ethos of the Firm at all times and to ensure the reception area and meeting rooms are maintained in a professional state to welcome all clients and visitors to the office in a hospitable manner.

Job description

The role includes but is not limited to the following:

• Receiving, logging and forwarding all incoming calls to the office.
• Conveying appropriate messages by email where connecting the call has not been possible.
• Welcoming and processing all visitors to the reception area, ensuring comfort and appropriate information such as likely waiting time is conveyed. Offering and providing refreshments and other hospitality as appropriate. Conversing with visitors and building friendly rapport.
• Preparing meeting rooms and other client areas prior to meetings ensuring sufficient refreshments and other items are available.
• Using the firm’s integrated Case Management System for the effective processing, delivery and storage of information.
• Taking and processing of incoming payments.
• Ensuring the reception area is tidy, welcoming and comfortable and relevant literature is available to visitors.
• Directing and escorting visitors to other parts of the building.
• Training other staff to cover reception.
• Undertaking other clerical and administrative duties as may reasonably be required from time to time.
• Ensuring the confidentiality and security of the Firm’s and clients’ documentation and information and compliance with the General Data Protection Regulations in the visitor areas at all times.

The Candidate

• To be successful in your application, you will be able to demonstrate the following attributes:
• Previous experience working as a Receptionist or in another client/customer facing role.
• Excellent communication skills and ability to adhere to the excellent client care standards set by the firm.
• Friendly, approachable and enthusiastic
• Professional and confident telephone manner
• Detailed and accurate in written and verbal communication.
• Excellent people skills and ability to project a positive image for the firm.
• Organised and able to prioritise, working on multiple tasks at one time
• Experience of working within a Solicitors firm or other profession would be beneficial but not essential
• IT competency

You will be based at our Gravesend office, working in a friendly expert team.

Excellent salary and benefits.

You will be based at our Gravesend office, working in a friendly expert team.

Excellent salary and benefits.

If you are interested in the above vacancy, please send your CV to Rachael Andrews, HR Manager via the apply online button