Customer Service Assistants
  Zero Hours
  Chatham, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The Historic Dockyard, Chatham
One of the UK’s Leading Maritime Heritage Attractions
As we move into the busy 2019 visitor season we are looking for:
Customer Services Assistants
● Catering ● Retail ● Visitor Admissions ●

Event & Bar Staff
● Corporate Hospitality & Weddings ●


PLAY YOUR PART IN THE DOCKYARD STORY
The Historic Dockyard is a remarkable place. Remarkable people made it the place it is and we need remarkable people to join us.
If you have:
passion for heritage… for history…
for delivering extraordinary customer care and visitor experience
… then we want to hear from you!
As part of The Historic Dockyard team you have an opportunity to play a vital role.
Please visit our web site to discover your next career move:
www.thedockyard.co.uk

General
Reporting to the Retail, Catering or FOH Supervisor.
All Customer Service Assistants will have a commitment to exceptional customer service, as well as the utmost pride in the venue, our product offer and presentation
The role includes:
 Working within all visitor areas within FOH, retail and catering areas
 Working knowledge of Merac till operation or willing and ability to learn
 Delivering excellence in both quality service and visitor experience
 A mixture of sales, cashier, food service and kitchen duties as per rota and allocated area
 Up-selling to maximise income
 Maintaining all displays to a high quality
 Good interaction with visitors
 Ensure cleanliness of all working areas, especially at the end of the shift
 Preparation of items for the next day as directed
Must be able to:
 Work alone and as part of a team
 Demonstrate flexibility and have a strong work ethic
 Show a proven track record on remaining cool, calm and collected in dealing with both visitors and staff
 Show excellent customer care skills with a clear focus on ‘getting it right’ on every occasion
 Show integrity and honesty
 Record hours worked on a shift by shift basis
 Work within Health & Safety requirements
 Adhere to all Trust policies
In addition to the above there are area-specific duties and responsibilities
FOH and Retail Assistant
Role will include:
 Assist the team meet targets for admissions and retail sales
 Assist the team meet targets for Guide Book sales and Gift Aid Donations
 To deal with the peaks and troughs of queue management efficiently
 Assist develop product and merchandising plans meeting the needs of visitors and maximising sales
 Assist integrate Chatham rope and related products into the sales mix
 Such other duties as may reasonably be requested
Catering Assistant
Role will include:
 Working within the Mess Deck and Wagon Stop but also Commissioner’s House, the Mobile Kitchen and other on-site areas as required
 Take direction from the Supervisor &/or Senior Cooks on duty
 Mixture of food preparation, limited cooking / ‘heating up’ and other kitchen duties as per rota and allocated area
 Setting up and preparation for service
 Collection of meals from Mess Deck kitchen and delivery to tables
 Clearing tables and re-setting for next customer
 Assist in kitchen porter duties, including:
o Wash-up of all kitchen pots and pans
o Wash-up of all cutlery and crockery from restaurant or hospitality service and return to correct storage location
o Emptying of internal bins to external Euro-bins and exchanging of full Euro-bins for empty when necessary from storage area
o Other regular cleaning duties as requested
 Preparation of items for the next day as directed
 Work within defined standards and polices in order to meet Food Hygiene, HACCAP, COSHH, Health & Safety standards and regulations
 When asked to do so deliver catering as directed for all Hospitality events
 Such other duties as may reasonably be requested


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-31 10:24:39

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Chatham, Kent

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Customer Service Assistants
  Zero Hours
  Chatham, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


The Historic Dockyard, Chatham
One of the UK’s Leading Maritime Heritage Attractions
As we move into the busy 2019 visitor season we are looking for:
Customer Services Assistants
● Catering ● Retail ● Visitor Admissions ●

Event & Bar Staff
● Corporate Hospitality & Weddings ●


PLAY YOUR PART IN THE DOCKYARD STORY
The Historic Dockyard is a remarkable place. Remarkable people made it the place it is and we need remarkable people to join us.
If you have:
passion for heritage… for history…
for delivering extraordinary customer care and visitor experience
… then we want to hear from you!
As part of The Historic Dockyard team you have an opportunity to play a vital role.
Please visit our web site to discover your next career move:
www.thedockyard.co.uk

General
Reporting to the Retail, Catering or FOH Supervisor.
All Customer Service Assistants will have a commitment to exceptional customer service, as well as the utmost pride in the venue, our product offer and presentation
The role includes:
 Working within all visitor areas within FOH, retail and catering areas
 Working knowledge of Merac till operation or willing and ability to learn
 Delivering excellence in both quality service and visitor experience
 A mixture of sales, cashier, food service and kitchen duties as per rota and allocated area
 Up-selling to maximise income
 Maintaining all displays to a high quality
 Good interaction with visitors
 Ensure cleanliness of all working areas, especially at the end of the shift
 Preparation of items for the next day as directed
Must be able to:
 Work alone and as part of a team
 Demonstrate flexibility and have a strong work ethic
 Show a proven track record on remaining cool, calm and collected in dealing with both visitors and staff
 Show excellent customer care skills with a clear focus on ‘getting it right’ on every occasion
 Show integrity and honesty
 Record hours worked on a shift by shift basis
 Work within Health & Safety requirements
 Adhere to all Trust policies
In addition to the above there are area-specific duties and responsibilities
FOH and Retail Assistant
Role will include:
 Assist the team meet targets for admissions and retail sales
 Assist the team meet targets for Guide Book sales and Gift Aid Donations
 To deal with the peaks and troughs of queue management efficiently
 Assist develop product and merchandising plans meeting the needs of visitors and maximising sales
 Assist integrate Chatham rope and related products into the sales mix
 Such other duties as may reasonably be requested
Catering Assistant
Role will include:
 Working within the Mess Deck and Wagon Stop but also Commissioner’s House, the Mobile Kitchen and other on-site areas as required
 Take direction from the Supervisor &/or Senior Cooks on duty
 Mixture of food preparation, limited cooking / ‘heating up’ and other kitchen duties as per rota and allocated area
 Setting up and preparation for service
 Collection of meals from Mess Deck kitchen and delivery to tables
 Clearing tables and re-setting for next customer
 Assist in kitchen porter duties, including:
o Wash-up of all kitchen pots and pans
o Wash-up of all cutlery and crockery from restaurant or hospitality service and return to correct storage location
o Emptying of internal bins to external Euro-bins and exchanging of full Euro-bins for empty when necessary from storage area
o Other regular cleaning duties as requested
 Preparation of items for the next day as directed
 Work within defined standards and polices in order to meet Food Hygiene, HACCAP, COSHH, Health & Safety standards and regulations
 When asked to do so deliver catering as directed for all Hospitality events
 Such other duties as may reasonably be requested


Advertiser: Direct Employer

Reference:

Posted on: 2019-05-31 10:24:39

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

Customer Service Administrator

  Huntress

  Up to £26000 per annum

  Swanscombe, Kent

Customer Service Advisor

  Commercial Services Interim & Executive Search

  £27000 - £30000 per annum

  Northfleet, Kent

Customer Service Advisor

  New Appointments Group

  Up to £10.42 per hour

  Thanet, Kent

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