This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
The Historic Dockyard, Chatham
One of the UK’s Leading Maritime Heritage Attractions
As we move into the busy 2019 visitor season we are looking for:
Customer Services Assistants
● Catering ● Retail ● Visitor Admissions ●
Event & Bar Staff
● Corporate Hospitality & Weddings ●
PLAY YOUR PART IN THE DOCKYARD STORY
The Historic Dockyard is a remarkable place. Remarkable people made it the place it is and we need remarkable people to join us.
If you have:
passion for heritage… for history…
for delivering extraordinary customer care and visitor experience
… then we want to hear from you!
As part of The Historic Dockyard team you have an opportunity to play a vital role.
Please visit our web site to discover your next career move:
www.thedockyard.co.uk
General
Reporting to the Retail, Catering or FOH Supervisor.
All Customer Service Assistants will have a commitment to exceptional customer service, as well as the utmost pride in the venue, our product offer and presentation
The role includes:
Working within all visitor areas within FOH, retail and catering areas
Working knowledge of Merac till operation or willing and ability to learn
Delivering excellence in both quality service and visitor experience
A mixture of sales, cashier, food service and kitchen duties as per rota and allocated area
Up-selling to maximise income
Maintaining all displays to a high quality
Good interaction with visitors
Ensure cleanliness of all working areas, especially at the end of the shift
Preparation of items for the next day as directed
Must be able to:
Work alone and as part of a team
Demonstrate flexibility and have a strong work ethic
Show a proven track record on remaining cool, calm and collected in dealing with both visitors and staff
Show excellent customer care skills with a clear focus on ‘getting it right’ on every occasion
Show integrity and honesty
Record hours worked on a shift by shift basis
Work within Health & Safety requirements
Adhere to all Trust policies
In addition to the above there are area-specific duties and responsibilities
FOH and Retail Assistant
Role will include:
Assist the team meet targets for admissions and retail sales
Assist the team meet targets for Guide Book sales and Gift Aid Donations
To deal with the peaks and troughs of queue management efficiently
Assist develop product and merchandising plans meeting the needs of visitors and maximising sales
Assist integrate Chatham rope and related products into the sales mix
Such other duties as may reasonably be requested
Catering Assistant
Role will include:
Working within the Mess Deck and Wagon Stop but also Commissioner’s House, the Mobile Kitchen and other on-site areas as required
Take direction from the Supervisor &/or Senior Cooks on duty
Mixture of food preparation, limited cooking / ‘heating up’ and other kitchen duties as per rota and allocated area
Setting up and preparation for service
Collection of meals from Mess Deck kitchen and delivery to tables
Clearing tables and re-setting for next customer
Assist in kitchen porter duties, including:
o Wash-up of all kitchen pots and pans
o Wash-up of all cutlery and crockery from restaurant or hospitality service and return to correct storage location
o Emptying of internal bins to external Euro-bins and exchanging of full Euro-bins for empty when necessary from storage area
o Other regular cleaning duties as requested
Preparation of items for the next day as directed
Work within defined standards and polices in order to meet Food Hygiene, HACCAP, COSHH, Health & Safety standards and regulations
When asked to do so deliver catering as directed for all Hospitality events
Such other duties as may reasonably be requested
Advertiser: Direct Employer
Reference:
Posted on: 2019-05-31 10:24:39
Send me Alert for jobs in:
Chatham, Kent
Email Address
Customer Service Administrator
KHR - Recruitment Specialists
£24000 - £26000 per annum + + Benefits
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
The Historic Dockyard, Chatham
One of the UK’s Leading Maritime Heritage Attractions
As we move into the busy 2019 visitor season we are looking for:
Customer Services Assistants
● Catering ● Retail ● Visitor Admissions ●
Event & Bar Staff
● Corporate Hospitality & Weddings ●
PLAY YOUR PART IN THE DOCKYARD STORY
The Historic Dockyard is a remarkable place. Remarkable people made it the place it is and we need remarkable people to join us.
If you have:
passion for heritage… for history…
for delivering extraordinary customer care and visitor experience
… then we want to hear from you!
As part of The Historic Dockyard team you have an opportunity to play a vital role.
Please visit our web site to discover your next career move:
www.thedockyard.co.uk
General
Reporting to the Retail, Catering or FOH Supervisor.
All Customer Service Assistants will have a commitment to exceptional customer service, as well as the utmost pride in the venue, our product offer and presentation
The role includes:
Working within all visitor areas within FOH, retail and catering areas
Working knowledge of Merac till operation or willing and ability to learn
Delivering excellence in both quality service and visitor experience
A mixture of sales, cashier, food service and kitchen duties as per rota and allocated area
Up-selling to maximise income
Maintaining all displays to a high quality
Good interaction with visitors
Ensure cleanliness of all working areas, especially at the end of the shift
Preparation of items for the next day as directed
Must be able to:
Work alone and as part of a team
Demonstrate flexibility and have a strong work ethic
Show a proven track record on remaining cool, calm and collected in dealing with both visitors and staff
Show excellent customer care skills with a clear focus on ‘getting it right’ on every occasion
Show integrity and honesty
Record hours worked on a shift by shift basis
Work within Health & Safety requirements
Adhere to all Trust policies
In addition to the above there are area-specific duties and responsibilities
FOH and Retail Assistant
Role will include:
Assist the team meet targets for admissions and retail sales
Assist the team meet targets for Guide Book sales and Gift Aid Donations
To deal with the peaks and troughs of queue management efficiently
Assist develop product and merchandising plans meeting the needs of visitors and maximising sales
Assist integrate Chatham rope and related products into the sales mix
Such other duties as may reasonably be requested
Catering Assistant
Role will include:
Working within the Mess Deck and Wagon Stop but also Commissioner’s House, the Mobile Kitchen and other on-site areas as required
Take direction from the Supervisor &/or Senior Cooks on duty
Mixture of food preparation, limited cooking / ‘heating up’ and other kitchen duties as per rota and allocated area
Setting up and preparation for service
Collection of meals from Mess Deck kitchen and delivery to tables
Clearing tables and re-setting for next customer
Assist in kitchen porter duties, including:
o Wash-up of all kitchen pots and pans
o Wash-up of all cutlery and crockery from restaurant or hospitality service and return to correct storage location
o Emptying of internal bins to external Euro-bins and exchanging of full Euro-bins for empty when necessary from storage area
o Other regular cleaning duties as requested
Preparation of items for the next day as directed
Work within defined standards and polices in order to meet Food Hygiene, HACCAP, COSHH, Health & Safety standards and regulations
When asked to do so deliver catering as directed for all Hospitality events
Such other duties as may reasonably be requested
Advertiser: Direct Employer
Reference:
Posted on: 2019-05-31 10:24:39
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jobs in Chatham, Kent
Customer Service Administrator
KHR - Recruitment Specialists
£24000 - £26000 per annum + + Benefits
Commercial Services Interim & Executive Search
£27000 - £30000 per annum
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