Senior It Support Engineer

  • £25,000-£30,000 Per Annum
  • Maidstone, Kent
  • Dental Dynamix

Dental Dynamix is a company specialised in supplying and supporting IT infrastructure and digital imaging solutions to dental practices in the South East and across the UK. With our customers relying on our knowledge & expertise within IT Services, our IT Support Engineer's help to make the complex simple, as we become one of the UK’s leading Dental IT & Digital Imaging support partners. We’re growing fast and building an exciting future.

What you will be doing:

• Providing on-site and remote support to end-users and customers

• Troubleshooting and resolving front line issues and queries

• Logging incidents, service requests, changes and problem tickets in our support platform (Remedy) escalating where necessary

• Ensuring timely resolution of requests in line with Service Level Agreements (SLA)

• Creating / updating training material, quick tip sheets and other documentation

• Supporting Digital Imaging technologies (training provided)

What you will be good at:

• As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems

• Experience in deployment and support of Enterprise-level IT systems and services

• Experience in co-ordination of issue resolution to agreed service levels and targets

• The ability to self-organise and prioritise workload

What we need from you

• 2-3 years experience in a similar position

• A level of flexibility

• Previous experience in a customer facing role is desirable

• A natural interest in putting forwards new ideas to improve processes

• A desire to develop your career at pace, and the commitment to excellence that this requires

• Willingness to learn new skills

• Open to overtime

• Full driving licence

• Live within a commutable distance of Maidstone

If you feel you have the skills and experience to be successful in this role then apply today!

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