Client Services Executive
  £18,000 - £21,000 (DOE)
  Maidstone, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Client Services Executive

GForces is a global supplier of technology, software, and digital marketing services to the automotive industry. We work directly with vehicle manufacturers, over half of the UK’s Top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest vehicle distributors. GForces has the reach, knowhow, and experience to enhance automotive brands and businesses so they perform at their best online.

Our digital-orientated focus helps our clients nurture more dynamic, productive relationships with their customers. At the same time, our utilisation of the most productive offline channels further expands what we can offer and deliver. We develop data-driven marketing strategies that meet the challenges of delivering to today’s connected and informed consumers and that exceed expectations. If you think you can help us achieve that and more, then we look forward to hearing from you!



The Role

We are looking for a highly-motivated, delivery focused individual to join our Client Services team. Reporting to the Client Services Management team, you will be responsible for ensuring impeccable levels of customer service is provided every day to some of the UK’s biggest motor retailers. Our industry is extremely fast paced, and no two days are the same. As such the support tasks you undertake will be varied, ranging across the digital landscape from rectifying issues to project managing new technology installations onto live websites.
You will need to become an indispensable part of a large team, working together to support, advise and guide our ever-increasing client-base on their digital journey. The team works together on the majority of our client base to help them with any training or understanding of our software, implementation of any requests, and aiding resolve any issues.

You will also work with every department within the business to be able to deliver on any client’s requirements ranging from design, front-end styling amends and software configuration. Additionally, you will be exposed to our software developers should any issues arise.

As a Client Services Executive, you will need to be able to build a rapport with a customer quickly, giving them the confidence that you are able to deliver on their needs.



Key Responsibilities

• Accountable for taking full ownership of client issues and managing through to completion

• Provide technical support both internally and externally

• Management of multiple client activity

• Adhering to service level agreements

• Providing daily communications with existing and new clients

• Handling new client requests and raising potential software issues with our production team

• Providing ongoing guidance and training support on all GForces software products to clients

• Specialist support in liaising with third party suppliers and agencies

• Provide and communicate incident reports accordingly

• Project manage software integration and implementations post sale

• Pinpoint potential upselling and prospecting opportunities to the Sales team

• Assist with internal product training across all departments

• Manage the integration/implementation of GForces software products post sale

• Receiving incoming phone calls and answering within 3 rings

• Making regular/daily outbound phones calls to customers to update them on their issues

• Handling all incoming Live Chats



Salary

£18,000 - £21,000 depending on experience



Location

Office Based in Kent



Department

Client Services



Position Reports To

Client Services Manager



Benefits

• 25 days holiday plus birthday off

• Up to 5 additional days holiday for long service

• GForces group pension plan

• Discounted health care package

• Preferential car buying rates

• Childcare vouchers

• Perkbox employee discount scheme

• Enhanced maternity and paternity

• Quarterly appraisals and development planning

• Regular socials and company events

• Free fruit

• Flexible hours


Advertiser: Direct Employer

Reference: GFO1/348

Posted on: 2019-04-15 16:07:33

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Client Services Executive
  £18,000 - £21,000 (DOE)
  Maidstone, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Client Services Executive

GForces is a global supplier of technology, software, and digital marketing services to the automotive industry. We work directly with vehicle manufacturers, over half of the UK’s Top 200 automotive retailers, independent dealers, European operations and the Middle East’s largest vehicle distributors. GForces has the reach, knowhow, and experience to enhance automotive brands and businesses so they perform at their best online.

Our digital-orientated focus helps our clients nurture more dynamic, productive relationships with their customers. At the same time, our utilisation of the most productive offline channels further expands what we can offer and deliver. We develop data-driven marketing strategies that meet the challenges of delivering to today’s connected and informed consumers and that exceed expectations. If you think you can help us achieve that and more, then we look forward to hearing from you!



The Role

We are looking for a highly-motivated, delivery focused individual to join our Client Services team. Reporting to the Client Services Management team, you will be responsible for ensuring impeccable levels of customer service is provided every day to some of the UK’s biggest motor retailers. Our industry is extremely fast paced, and no two days are the same. As such the support tasks you undertake will be varied, ranging across the digital landscape from rectifying issues to project managing new technology installations onto live websites.
You will need to become an indispensable part of a large team, working together to support, advise and guide our ever-increasing client-base on their digital journey. The team works together on the majority of our client base to help them with any training or understanding of our software, implementation of any requests, and aiding resolve any issues.

You will also work with every department within the business to be able to deliver on any client’s requirements ranging from design, front-end styling amends and software configuration. Additionally, you will be exposed to our software developers should any issues arise.

As a Client Services Executive, you will need to be able to build a rapport with a customer quickly, giving them the confidence that you are able to deliver on their needs.



Key Responsibilities

• Accountable for taking full ownership of client issues and managing through to completion

• Provide technical support both internally and externally

• Management of multiple client activity

• Adhering to service level agreements

• Providing daily communications with existing and new clients

• Handling new client requests and raising potential software issues with our production team

• Providing ongoing guidance and training support on all GForces software products to clients

• Specialist support in liaising with third party suppliers and agencies

• Provide and communicate incident reports accordingly

• Project manage software integration and implementations post sale

• Pinpoint potential upselling and prospecting opportunities to the Sales team

• Assist with internal product training across all departments

• Manage the integration/implementation of GForces software products post sale

• Receiving incoming phone calls and answering within 3 rings

• Making regular/daily outbound phones calls to customers to update them on their issues

• Handling all incoming Live Chats



Salary

£18,000 - £21,000 depending on experience



Location

Office Based in Kent



Department

Client Services



Position Reports To

Client Services Manager



Benefits

• 25 days holiday plus birthday off

• Up to 5 additional days holiday for long service

• GForces group pension plan

• Discounted health care package

• Preferential car buying rates

• Childcare vouchers

• Perkbox employee discount scheme

• Enhanced maternity and paternity

• Quarterly appraisals and development planning

• Regular socials and company events

• Free fruit

• Flexible hours


Advertiser: Direct Employer

Reference: GFO1/348

Posted on: 2019-04-15 16:07:33

I want to receive the latest job alerts for:

jobs in Maidstone, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Premier Work Support

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  Recruitment Solutions South East Ltd

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  MW Appointments

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  Arken.legal (UK) Ltd

  Basic salary starting between £28-30k. OTE £38-40k

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  Invicta Grammar School

  VIAT Living Wage: £11.60 per hour

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