Customer Contact Agent
  £17,500 - £24,000
  Chatham, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


WE’RE EXPANDING!

We’re currently looking for customer focused people who want to start a career in a fast paced, growing company to come and join our Contact Centre in Chatham.

Don’t let the fact that you’ve not worked in a Contact Centre before put you off, we’ve got lots of opportunities in different departments, couple that with brilliant training and you’ll be ready in no time to help our customers.

As the roles we have are varied we’re keen to talk to you about your experience and then decide where your skills are best suited. So, you could find yourself welcoming brand new customers to the Bank, you could be helping customers with general queries about their accounts or you could be offering help to customers that are facing some difficulties. Either way, all our roles are phone based so you’ll spend all your time speaking with our customers, ensuring they get the best possible service.

So, what are the five things most important to us in our Contact Centre Agents?

• CUSTOMER FOCUS – This is the number one priority, you’ll be speaking with our customers every day so you need to listen to their situations and find the right solution.

• FLEXIBILITY – As our customers’ needs change so do we, that’s why it’s important that you’re able to adapt to changes quickly.

• PERSONALITY – We don’t want you to be a robot, you’re dealing with people so having that personal touch will make all the difference.

• CONFIDENCE – You’ll be dealing with customers in many different situations, you’ll need the confidence to take control and guide the customer through to the right decision.

• INITIATIVE – You need to be able to respond to customers quickly and, although there are processes for you to follow, you also need to be able to think on your feet and come up with the right outcome.

If this sounds like the type of role you’d be great at then we’d love to hear from you.

We have a number of opportunities to start on the 1st of April and again on the 6th May with both of these intakes being across various teams with varying responsibilities.

All of our Customer Contact roles at Vanquis Bank follow set shift patterns which may vary across departments. Depending on the role, the start and finish times of shifts can span between 08:00 - 20:00 and may include weekends.

To make sure all our new colleagues feel welcomed into the business, we always induct all new starters together, helping you to settle into the business quicker and start with likeminded individuals to support and share best practice in training.

Our business induction provides you with a full foundation to be successful here in our contact centre, lasting 4 weeks. During this 4-week period we cannot have any extended annual leave due to the extensive content of the training plan. If you have any upcoming holiday, please do detail it on your application, so we can ensure we are speaking to you about a future appropriate intake.

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.


Advertiser: Direct Employer

Reference:

Posted on: 2019-06-12 09:41:13

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Customer Contact Agent
  £17,500 - £24,000
  Chatham, Kent
  permanent,full-time/part-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


WE’RE EXPANDING!

We’re currently looking for customer focused people who want to start a career in a fast paced, growing company to come and join our Contact Centre in Chatham.

Don’t let the fact that you’ve not worked in a Contact Centre before put you off, we’ve got lots of opportunities in different departments, couple that with brilliant training and you’ll be ready in no time to help our customers.

As the roles we have are varied we’re keen to talk to you about your experience and then decide where your skills are best suited. So, you could find yourself welcoming brand new customers to the Bank, you could be helping customers with general queries about their accounts or you could be offering help to customers that are facing some difficulties. Either way, all our roles are phone based so you’ll spend all your time speaking with our customers, ensuring they get the best possible service.

So, what are the five things most important to us in our Contact Centre Agents?

• CUSTOMER FOCUS – This is the number one priority, you’ll be speaking with our customers every day so you need to listen to their situations and find the right solution.

• FLEXIBILITY – As our customers’ needs change so do we, that’s why it’s important that you’re able to adapt to changes quickly.

• PERSONALITY – We don’t want you to be a robot, you’re dealing with people so having that personal touch will make all the difference.

• CONFIDENCE – You’ll be dealing with customers in many different situations, you’ll need the confidence to take control and guide the customer through to the right decision.

• INITIATIVE – You need to be able to respond to customers quickly and, although there are processes for you to follow, you also need to be able to think on your feet and come up with the right outcome.

If this sounds like the type of role you’d be great at then we’d love to hear from you.

We have a number of opportunities to start on the 1st of April and again on the 6th May with both of these intakes being across various teams with varying responsibilities.

All of our Customer Contact roles at Vanquis Bank follow set shift patterns which may vary across departments. Depending on the role, the start and finish times of shifts can span between 08:00 - 20:00 and may include weekends.

To make sure all our new colleagues feel welcomed into the business, we always induct all new starters together, helping you to settle into the business quicker and start with likeminded individuals to support and share best practice in training.

Our business induction provides you with a full foundation to be successful here in our contact centre, lasting 4 weeks. During this 4-week period we cannot have any extended annual leave due to the extensive content of the training plan. If you have any upcoming holiday, please do detail it on your application, so we can ensure we are speaking to you about a future appropriate intake.

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.


Advertiser: Direct Employer

Reference:

Posted on: 2019-06-12 09:41:13

I want to receive the latest job alerts for:

jobs in Chatham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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