Please note you must have a full, clean driving licence and access to your own motor vehicle to apply for positions with Emplovee.

Based in Purfleet, Essex

Due to further expansion of our business, we are looking for an experienced Customer Services Specialist, your 'people skills' will be just as important as your formal qualifications. We will look for a good general standard of education, but excellent communication skills and a friendly personality is preferred.

Previous experience of working with people either over the telephone, face to face or by email would be useful. Any previous experience in the travel industry would also be beneficial. Abilities to work to chronological deadlines and to work as part of a team is

The successful candidate will have experience of working in a customer service environment, with excellent communication and organisational skills, with experience of working in a call centre/telesales environment. You will have a good attention to detail, be computer literate with experience of using a reservation system.

Duties & Responsibilities
The Customer Services Manager will manage, supervise and allocate the following duties and responsibilities: -
• Ensuring all passenger enquiries are dealt with in a timely manner. This will be done by telephone, email
and on occasion, face to face.
• Ensure correct information is passed on to passengers.
• Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line
with company guidelines.
• Printing, collating and posting initial cruise documentation to passengers, such as ticketing, pre-cruise information, itinerary change letters etc.
• Printing, collating and posting issuing documentation to any new and/or bookings.
• Entering passenger information onto the in-house booking system correctly.
• Taking payment from passengers.
• Attending ship turnarounds, at various regional ports.
• Participating in our CMV24/7 Rota. (Approximately once in x8 weeks) £75 each time.

Please email your CV to info@emplovee.co.uk

We have lots of other vacancies based across the South East. If you or someone you know is looking for a new role, please take time to register your CV with us and follow us on Twitter and Facebook.

We work exclusively with professional and employee focused companies, who offer excellent career opportunities to our candidates. We believe in “match-making” companies and candidates together, to find the perfect match for both parties.

If you are a company currently seeking candidates that fit perfectly into your current teams and workforce and would be interested in hearing what makes us different from other recruitment agencies, then please contact us on 0333 006 2218 or email us on info@emplovee.co.uk.

There is no cost involved in using our recruitment services, until we find you a candidate you would like to offer a career to. Our aim is to provide a cost and time effective solution to your recruitment needs, with the goal of finding you long term employees, which fit perfectly into your company.

Emplovee does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to this role.