I am delighted to be recruiting for a premium global brand, offering excellent staff facilities and benefits, based in Ashford.



As a Customer Care Representative, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.



On a daily basis you can look forward to:



* Building strong customer relationships by providing support for assigned customers to manage customer expectations and actively working with the Customer Care Team on customer intimacy and delivering superior customer experiences
* Displaying account management expertise by carrying out requests for changes and dealing with inquiries from internal and external customers
* Preparing debit and credit notes, processing customer complaints and returns
* Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
* Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant
* Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings
* Proactively asking for and acting on customer feedback



Your skills and experience will include:



* Fluent in both French and English
* Good knowledge and working experience in exports or International Trade
* Experience in a similar customer focused role
* Excellent customer service experience
* Ability to work under pressure and deal with ambiguity
* Excellent attention to detail
* An efficient personality with strong time management, administration and customer skills
* Microsoft Office Expertise
* Experience of using operations management software i.e. SAP or similar.
* Knowledge and previous experience in using SAP is desirable.
* High school education or GCSE (minimum level C equivalent) in English and Mathematics
* University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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