Job title: Customer Service Representative

Contract: Permanent

Based in: Kings Hill, Kent

Hours: Full-time 35 per week Monday to Friday 9 - 5

Salary: £21,100 per annum



About the job:

Our client a large financial services company are looking to find a new members to join their customer contact team

As a Customer Service Representative in an award winning team, you will use your excellent communication skills to help new and existing customers on a wide variety of topics over the telephone and in writing.

To provide support to the Customer Experience Manager by consolidating and reviewing all complaints recorded across the organisation and supporting the Customer Service Senior Management Team with a number of ad-hoc tasks, assisting with diaries and the setup of meetings

Naturally, you will have excellent verbal and written communication skills and be self-motivated and an effective team player

About you:

You must have recent experience of working in a Customer Service role, handling incoming calls and correspondence and working to deadlines. You will be confident with taking ownership and have a flexible approach to change. Systems training will be given, but previous experience using |MS computer systems is essential. Call volumes can be high during busy periods, so being able to act professionally under pressure and maintain accuracy is crucial.

It is essential that you are to be credit checked, DBS checked and also referenced for the last 2 employers

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.