Job title: Customer Service Representative
Contract: Permanent
Reference: SS965
Based in: Kings Hill, Kent
Department: Customer Contact
Hours: Full-time
Grade: B
Salary: £21,100 per annum

About the job:
As a Customer Service Representative in an award winning team, you will use your excellent communication skills to help new and existing customers’ on a wide variety of topics over the telephone and in writing. Attention to detail and an efficient approach is vital as you will be handling donations, setting up new accounts, direct debits and correspondence within a fast paced environment. As the first point of contact for CAF customers you will be fully trained on our products, compliance, systems and values, so a positive can do attitude is essential.

About you:
You must have recent experience of working in a Customer Service role, handling incoming calls and correspondence and working to deadlines. You will be confident with taking ownership and have a flexible approach to change. Systems training will be given, but previous experience using computer systems is essential. Call volumes can be high during busy periods, so being able to act professionally under pressure and maintain accuracy is crucial.

About CAF:
CAF is a charity which manages nearly £3bn on behalf of charities and donors worldwide and last year passed more than £420m to charities at the frontline. You will be joining people who are dedicated to motivating society to give ever more effectively, helping to transform lives and communities around the world.

For further information on this exciting opportunity or to apply, please send your CV and a covering letter quoting reference number SS965 to humanresources@cafonline.org

Please note that applicants must be eligible to work in the UK.

Closing date for receiving applications is 24 January 2019. Shortlisted applicants will be required to have a short telephone interview before being invited to attend an Assessment Centre on 8 February 2019.