Sales Administrator

£17500 per annum

The purpose of this role is to support the Sales Manager, his team and the wider sales teams to facilitate in the co-ordination of sales, enquiries and complaints, acting as the internal coordinator within the company to ensure that customer expectations are managed, met and that they receive excellent service.

You will be KPI driven with focus on managing multiple tasks to include supplier coordination for deliveries, checking customer orders, supporting the sales teams with enquiries and opportunities whilst supporting larger projects, and driving compliance to maximise sales.

Key Duties

* To achieve high levels of customer satisfaction, and the execution of actions to resolve customer queries
* To support the planning of delivery dates and multiple supplier customer orders
* The monitoring and measuring of sales and service activities on larger projects to ensure that delivery and implementation plans are delivered on time
* To act as an escalation point for customer queries, orders and discrepancies on furniture
* To ensure that all furniture orders are processed on time and in accordance with supplier and customer expectations
* Updating the CRM system and utilising the ordering system
* Working closely with the furniture buyer and procurement departments with regards to furniture sourcing, supplier contact and furniture sales
* Supporting the Key Accounts team with furniture tenders and activities
* Liaising with both internal and external field sales staff

Monday to Friday 37 hours per week

Parking

Pension

25 days holiday

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.