Are you available for an immediate start?

Do you have a great telephone manner?

It is important to qualify this is a NON-SALES position, but instead about delivering a combination of exceptional levels of customer support and good quality administration to your colleagues.

Are you able to work Monday to Friday, general office hours, on an ongoing basis, for an initial 6 months, with every opportunity for the position to develop into a permanent position?

Are you a team player?

Do you embrace on the job training and support?

If the answer is YES to each of these, then we would very much like to hear from you!

This could for example, be perfect for a recent Graduate, an A Level leaver or someone with a good general education.

We are recruiting for a great company located on prestigious Kings Hill that specialises in insurance. This client offers THE MOST amazing working conditions and an extremely supportive, friendly environment with on the job training and support provided.

Due to a significant increase in work flow within the Pet Insurance Claims Department, our client is looking for an additional individual to provide additional support to this exceptionally busy team, in terms of customer service and administration.

What does the job entail?
You will be working within a small and very attractive contact centre setting, handling incoming calls from policy holders who are making the claim, updating the system with information regarding the claim, and also helping your colleagues within the Pet Insurance Claims Team with occasional outbound calls to the appropriate Veterinary Surgery involved with the claim, where there is a query for example, enabling the claim to be processed, so being a team player is key as there will be lots of liaison with your colleagues.

What are we searching for in terms of experience and personal skills?
There is no ideal candidate for this position, so individuals from all walks of life are invited to apply, although it is recognised that a combination of administration, customer service and even retail experience, could all be helpful experience to bring to such a role.

Additional qualities and experience we are seeking?
Good general PC skills.
The ability to deliver in terms of accurate data entry, general administration and outstanding customer service skills.
A positive, professional approach to everything you do.
A desire to learn and develop within the role with on the job training.
A genuine interest in animals.

What hours of work are available & what rate/salary is available?
36.25 hours per week, Monday to Friday.
8.30am – 5.00pm with a 45 minute lunch break.
Overtime can also be made available for those who want it.
Our client is offering a starting salary of £16,500,00 per annum (which equates to £8.75 per hour x 36.25 hours per week).

Please email your CV as soon as possible as a Word document.
Heather@rsfl.co.uk/Heather Morgan