Customer Services Advisor
  Up to £17500 per annum + Benefits
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisor - Kings Hill

£17500 per annum plus good benefits and career progression



The Customer Service Advisor is accountable for managing all customer telephone and email enquiries, resolving customer queries efficiently and providing a first class customer service experience.

Queries will be resolved in first response where possible, but where a query is needed, this will be proactively managed and resolved within the customers Service Level Agreement

The Customer Service Advisor will work closely with the portfolio and billing teams for their set of customers to ensure that KPIs are met and exceeded in accordance to the customer SLA.

Key Duties

* Be responsible for answering customer enquiries via incoming calls and emails and resolving in a first time response where possible.
* Log all queries in the internal system that are unable to be resolved in first response. Follow the query best practice to successfully manage and resolve queries within the SLA timescale for each query type.
* Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query.
* Identify and assess customers' needs and requirements to achieve satisfaction.
* Build relationships and trust with customers through open and interactive communication.
* Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication.
* Handle customer complaints, provide appropriate solutions and alternatives and follow through to resolution.
* Work closely and proactively communicate with the billing lead and portfolio administrator to ensure that KPIs are achieved each month for your customers.
* Manage inbound written customer correspondence



The ideal candidate will have strong customer services over the phone with a solid work history in retail or a customer services role

Have strong attention to detail

The ability to think on your feet along with a calm approach is also required

Strong IT Skills to include Word and Excel are also needed

Be flexible in their approach and a strong team player

Benefits to include: 25 days holiday, parking, pension, death in service, subsidised gym, childcare vouchers

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 944421

Posted on: 2018-11-15 15:07:08

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Customer Services Advisor
  Up to £17500 per annum + Benefits
  Kings Hill, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Services Advisor - Kings Hill

£17500 per annum plus good benefits and career progression



The Customer Service Advisor is accountable for managing all customer telephone and email enquiries, resolving customer queries efficiently and providing a first class customer service experience.

Queries will be resolved in first response where possible, but where a query is needed, this will be proactively managed and resolved within the customers Service Level Agreement

The Customer Service Advisor will work closely with the portfolio and billing teams for their set of customers to ensure that KPIs are met and exceeded in accordance to the customer SLA.

Key Duties

* Be responsible for answering customer enquiries via incoming calls and emails and resolving in a first time response where possible.
* Log all queries in the internal system that are unable to be resolved in first response. Follow the query best practice to successfully manage and resolve queries within the SLA timescale for each query type.
* Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query.
* Identify and assess customers' needs and requirements to achieve satisfaction.
* Build relationships and trust with customers through open and interactive communication.
* Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication.
* Handle customer complaints, provide appropriate solutions and alternatives and follow through to resolution.
* Work closely and proactively communicate with the billing lead and portfolio administrator to ensure that KPIs are achieved each month for your customers.
* Manage inbound written customer correspondence



The ideal candidate will have strong customer services over the phone with a solid work history in retail or a customer services role

Have strong attention to detail

The ability to think on your feet along with a calm approach is also required

Strong IT Skills to include Word and Excel are also needed

Be flexible in their approach and a strong team player

Benefits to include: 25 days holiday, parking, pension, death in service, subsidised gym, childcare vouchers

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.


Advertiser: Agency

Reference: 944421

Posted on: 2018-11-15 15:07:08

I want to receive the latest job alerts for:

jobs in Kings Hill, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Advisor

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  Up to £12.51 per hour + PLUS holiday accrual

  Dartford, Kent

Customer Service Advisor x2

  Maidstone Borough Council

  Salary: Grade 6 (£23,498 - £25,158)

  Maidstone, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

  West Malling, Kent

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