This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Support Technician
Maidstone
£18 - 22k
VR/02422J
Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new 1st Line Support Technician. You will be responsible for supporting customers by online web/email support and direct telephone support as required.
As a small company of 15 Staff they offer a relaxed atmosphere with a great team bond, like a family. They are shortly moving to larger open plan offices to accommodate their expansion plans.
They work up to the latest Server technology, Modern firewalls and protection systems.
Recent projects include installing the latest Servers (Physical & Virtual) to migrate from older 2008 systems or starting a Server based network from scratch; installing firewalls and setting up and migrating Exchange to Office 365.
Regarding professional development, the client provides training material and time to study. They promote from within and expect all 2nd Line engineers to work towards Microsoft MCSA and all 3rd line engineers to work towards Microsoft MCSE.
Working hours for the 1st Line Support Technician will be on a rotational shift basis ranging from 05:00 - 13:30, 08:30 - 17:00 & 09:30 - 18:00. Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.
Responsibilities of the 1st Line Support Technician
• Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity
• Administration of group server and network infrastructure
• Fault-finding skills are important especially at network, printer and computer level
• Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate
• Management and control of backups and secure storage
• Assist with hardware and software purchases including licensing and ISO standards
• Assist with Active Directory and Exchange mailbox creation
• VOIP and mobile phone support
Skills & Experience
· Good understanding of Microsoft Windows 10, 8.1, 7, XP
· Experience in Exchange 2010/2013/2016 and ideally Microsoft Office 365
· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
· Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016
· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
· Firewalls and Switches, Routers
· Experience with Microsoft Active Directory
· Troubleshooting printers and copiers
Soft Skills
· Experience dealing with technical end-users in a support role
· Excellent communication and negotiation skills
· Strong interpersonal communication skills
· Willing to work within a team and as an individual
· Good technical and diagnosis aptitude is essential
Desirable Skills:
· Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.
· MAC OSX OS desirable
Apply for the role of 1st Line Support Technician today!
Advertiser: Agency
Reference: VR/02422J
Posted on: 2018-12-10 09:13:47
Send me Alert for jobs in:
Maidstone, Kent
Email Address
Canterbury Christ Church University
£30,487 to £32,982 per annum
Proactive Development
Salary pay. Time and a quarter pay for overtime. Enhanced pay for experience and qualifications
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
1st Line Support Technician
Maidstone
£18 - 22k
VR/02422J
Established for over 30 years, our client, a Microsoft Certified Partner, seeks a new 1st Line Support Technician. You will be responsible for supporting customers by online web/email support and direct telephone support as required.
As a small company of 15 Staff they offer a relaxed atmosphere with a great team bond, like a family. They are shortly moving to larger open plan offices to accommodate their expansion plans.
They work up to the latest Server technology, Modern firewalls and protection systems.
Recent projects include installing the latest Servers (Physical & Virtual) to migrate from older 2008 systems or starting a Server based network from scratch; installing firewalls and setting up and migrating Exchange to Office 365.
Regarding professional development, the client provides training material and time to study. They promote from within and expect all 2nd Line engineers to work towards Microsoft MCSA and all 3rd line engineers to work towards Microsoft MCSE.
Working hours for the 1st Line Support Technician will be on a rotational shift basis ranging from 05:00 - 13:30, 08:30 - 17:00 & 09:30 - 18:00. Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.
Responsibilities of the 1st Line Support Technician
• Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity
• Administration of group server and network infrastructure
• Fault-finding skills are important especially at network, printer and computer level
• Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate
• Management and control of backups and secure storage
• Assist with hardware and software purchases including licensing and ISO standards
• Assist with Active Directory and Exchange mailbox creation
• VOIP and mobile phone support
Skills & Experience
· Good understanding of Microsoft Windows 10, 8.1, 7, XP
· Experience in Exchange 2010/2013/2016 and ideally Microsoft Office 365
· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
· Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016
· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
· Firewalls and Switches, Routers
· Experience with Microsoft Active Directory
· Troubleshooting printers and copiers
Soft Skills
· Experience dealing with technical end-users in a support role
· Excellent communication and negotiation skills
· Strong interpersonal communication skills
· Willing to work within a team and as an individual
· Good technical and diagnosis aptitude is essential
Desirable Skills:
· Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.
· MAC OSX OS desirable
Apply for the role of 1st Line Support Technician today!
Advertiser: Agency
Reference: VR/02422J
Posted on: 2018-12-10 09:13:47
I want to receive the latest job alerts for:
jobs in Maidstone, Kent
Canterbury Christ Church University
£30,487 to £32,982 per annum
Proactive Development
Salary pay. Time and a quarter pay for overtime. Enhanced pay for experience and qualifications
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