Software Support Analyst - SQL
  To £23k
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Software Support Analyst - SQL
Dartford
up to £23,000 depending on experience
VR/02440J

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with good database and SQL skills (interrogating data, running queries, problem solving, etc.).

The main duties of the role will be:

· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met

DESIRABLE requirements:
Previous experience working with Property / Investment Management systems such as: Yardi, Propware, MRI Software, Qube, Horizon, Manhattan, Tramps and/or ERP systems such as: JD Edwards, SAP, Oracle would be an advantage.
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming


Advertiser: Agency

Reference: VR/02440J

Posted on: 2018-12-03 11:25:58

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Software Support Analyst - SQL
  To £23k
  Dartford, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Software Support Analyst - SQL
Dartford
up to £23,000 depending on experience
VR/02440J

Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident candidate with good database and SQL skills (interrogating data, running queries, problem solving, etc.).

The main duties of the role will be:

· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met

DESIRABLE requirements:
Previous experience working with Property / Investment Management systems such as: Yardi, Propware, MRI Software, Qube, Horizon, Manhattan, Tramps and/or ERP systems such as: JD Edwards, SAP, Oracle would be an advantage.
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming


Advertiser: Agency

Reference: VR/02440J

Posted on: 2018-12-03 11:25:58

I want to receive the latest job alerts for:

jobs in Dartford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  New Appointments Group

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