Job Title: Case Worker

Location: Broadstairs

Hours: 3 days per week. (Term time only will be considered).

Job Summary:

Working alongside the Senior Caseworker you will assist in helping service users with a wide range of local issues in a friendly, confidential and unbiased manner.
The candidate will be someone dedicated to providing the best possible service ensuring that standards of confidentiality are maintained.

Key responsibilities include:

• Dealing with daily written and telephone enquiries and taking the appropriate preliminary action to document and resolve those enquiries in a timely manner
• Handling correspondence and providing advice and support on a range of local issues, often liaising with government agencies, the voluntary sector and others
• Ensuring cases are dealt with in a sensitive and confidential manner in accordance with the Data Protection Act and GDPR
• Maintaining an up-to-date knowledge of relevant guidelines/legislation
• Managing own caseload and monitoring the progress of casework
• Attending advice sessions and other meetings as appropriate

The successful candidate will demonstrate:

• A commitment to helping people and getting the best result possible
• Strong interpersonal and communication skills
• Excellent administrative and organisational skills
• Problem solving skills
• Ablilty to prioritise and work under pressure
• Computer literate, with a high standard of written English and attention to detail
• Ability to deal with sensitive, confidential information on a wide range of issues
• Knowledge and understanding of issues relevant to the local area

Date of Interview: To be confirmed.