Emergency Assistance/Call Co-ordinator

Kings Hill

£18,000 - £20,000 + 22 days holiday + pension + private medical + fun company events and parties

40 hours a week - shifts are 12hour shifts (ie 7am-7pm,8am-8pm,9am-9pm)

4 days on, 4 days off.

Would you like to work in state of the art modern offices within a busy fast paced customer liaison role? Do you have relevant Customer Service and Emergency calls/Medical knowledge skills gained over the phone, or face to face?

As a Emergency Assistance Co-ordinator, you will be liaising with customers over the telephone and via email, and webchat to provide emergency medical assistance to customers. You will receive full training on the role but must possess the high quality customer service skills required;

Role Responsibilities:

* Managing customer expectations, assist customers with enquiries
* Accurately recording case information data
* Liaising with medical in house team and insurers to ensure the right kind of assistance is provided in the most efficient way possible
* Handling broker and client queries
* Answering customer queries via email, telephone or webchat
* Complete call backs
* Provide caring and compassionate support to customers

About you:

* You must have good communication skills, both written and verbal
* Ability to work under pressure
* Be comfortable using MS Office including Outlook
* Experience of working within shifts
* Ability to empathise with people in stressful situations
* Have good attention to detail and be organised

If you pride yourself on good customer service, and have a high level of attention to detail, with the ability to manage difficult situations apply today with your CV, or contact Debbie Foster at Office Angels on 01892 614242.

By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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