This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Digital Customer Experience Co-ordinator
West Malling
£28,000 per annum DOE
Are you passionate about Customer Experience and looking for your next career step?
Main purpose of role:
To ensure a first-class service and experience digital customers.
Your role:
* Maintain and build relationships with Customer Service teams to provide resolutions to customer queries in a timely and effective manner
* You will evaluate any data which has been collected to continually improve customer service
* Author, edit, publish and maintain an online knowledge base of known issues/solutions.
* Collaborate with other teams to ensure innovative ideas and concepts are the core of decision making
* Liaise with IT specialist both internally and externally to provide solutions to digital challenges
* Proactively identify and resolve potential problems/issues using customer insight data
* Liaise with other Customer Service teams
* Share knowledge / cross train to improve first touch resolution.
* Work with product owners to define new analytics requirements and ensure these are translated into the finished products.
The candidate will have/be:
* Experience in a similar role with a background in digital product support (essential)
* Experience using CMS systems
* Knowledge of Google Analytics, Advance Excel, KPI and Metric reporting
* Self-motivated with a strong desire to achieve targets
* The ability to work with a diverse group of people and stakeholders
* A passion for all things digital
* A positive can do attitude with the willingness to develop the team to their full potential
Benefits
* Our clients offer a competitive salary package with the opportunity for career progression.
* There will be lots of training opportunities with the opportunity to develop your customer support skills.
* Generous annual leave entitlement
* Flexible hours for the right person
* Fantastic pension scheme
* Private healthcare
If you feel you have the required skills and experience, please apply today with your most up to date CV for the attention of Gemma Edwards.
Advertiser: Agency
Reference: GE/DCEC002
Posted on: 2018-09-20 10:26:36
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West Malling, Kent
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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Digital Customer Experience Co-ordinator
West Malling
£28,000 per annum DOE
Are you passionate about Customer Experience and looking for your next career step?
Main purpose of role:
To ensure a first-class service and experience digital customers.
Your role:
* Maintain and build relationships with Customer Service teams to provide resolutions to customer queries in a timely and effective manner
* You will evaluate any data which has been collected to continually improve customer service
* Author, edit, publish and maintain an online knowledge base of known issues/solutions.
* Collaborate with other teams to ensure innovative ideas and concepts are the core of decision making
* Liaise with IT specialist both internally and externally to provide solutions to digital challenges
* Proactively identify and resolve potential problems/issues using customer insight data
* Liaise with other Customer Service teams
* Share knowledge / cross train to improve first touch resolution.
* Work with product owners to define new analytics requirements and ensure these are translated into the finished products.
The candidate will have/be:
* Experience in a similar role with a background in digital product support (essential)
* Experience using CMS systems
* Knowledge of Google Analytics, Advance Excel, KPI and Metric reporting
* Self-motivated with a strong desire to achieve targets
* The ability to work with a diverse group of people and stakeholders
* A passion for all things digital
* A positive can do attitude with the willingness to develop the team to their full potential
Benefits
* Our clients offer a competitive salary package with the opportunity for career progression.
* There will be lots of training opportunities with the opportunity to develop your customer support skills.
* Generous annual leave entitlement
* Flexible hours for the right person
* Fantastic pension scheme
* Private healthcare
If you feel you have the required skills and experience, please apply today with your most up to date CV for the attention of Gemma Edwards.
Advertiser: Agency
Reference: GE/DCEC002
Posted on: 2018-09-20 10:26:36
I want to receive the latest job alerts for:
jobs in West Malling, Kent
Digital Services Programme Manager
Hays Specialist Recruitment
£70000.0 - £79000.0 per annum + £70 - £79K
Part Time Registrations Coordinator
Premier Work Support
£23000 - £24000 per annum + Pro Rata
Director of Estates & Operations
King's School Rochester
£Competitive, plus benefits.
Deputy Head of Curriculum - Construction Crafts
North Kent College
Spot Salary £43,200 per annum
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