Digital Customer Experience Coordinator
  Up to £28000 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Digital Customer Experience Co-ordinator
West Malling
£28,000 per annum DOE

Are you passionate about Customer Experience and looking for your next career step?

Main purpose of role:

To ensure a first-class service and experience digital customers.

Your role:

* Maintain and build relationships with Customer Service teams to provide resolutions to customer queries in a timely and effective manner
* You will evaluate any data which has been collected to continually improve customer service
* Author, edit, publish and maintain an online knowledge base of known issues/solutions.
* Collaborate with other teams to ensure innovative ideas and concepts are the core of decision making
* Liaise with IT specialist both internally and externally to provide solutions to digital challenges
* Proactively identify and resolve potential problems/issues using customer insight data
* Liaise with other Customer Service teams
* Share knowledge / cross train to improve first touch resolution.
* Work with product owners to define new analytics requirements and ensure these are translated into the finished products.

The candidate will have/be:

* Experience in a similar role with a background in digital product support (essential)
* Experience using CMS systems
* Knowledge of Google Analytics, Advance Excel, KPI and Metric reporting
* Self-motivated with a strong desire to achieve targets
* The ability to work with a diverse group of people and stakeholders
* A passion for all things digital
* A positive can do attitude with the willingness to develop the team to their full potential

Benefits

* Our clients offer a competitive salary package with the opportunity for career progression.
* There will be lots of training opportunities with the opportunity to develop your customer support skills.
* Generous annual leave entitlement
* Flexible hours for the right person
* Fantastic pension scheme
* Private healthcare

If you feel you have the required skills and experience, please apply today with your most up to date CV for the attention of Gemma Edwards.


Advertiser: Agency

Reference: GE/DCEC002

Posted on: 2018-09-20 10:26:36

Send me Alert for jobs in: 

West Malling, Kent

Email Address

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Digital Services Programme Manager

  Hays Specialist Recruitment

  £70000.0 - £79000.0 per annum + £70 - £79K

  Brighton and Hove, Sussex

Part Time Registrations Coordinator

  Premier Work Support

  £23000 - £24000 per annum + Pro Rata

  Sevenoaks, Kent

Director of Estates & Operations

  King's School Rochester

  £Competitive, plus benefits.

  Rochester, Kent

Design Development Engineer

  New Appointments Group

  Negotiable

  Whitstable, Kent

Deputy Head of Curriculum - Construction Crafts

  North Kent College

  Spot Salary £43,200 per annum

  Dartford, Kent

Community & Events Coordinator

  Fruitbowlmedia

  £14 per hour

  Sheerness, Kent

Digital Customer Experience Coordinator
  Up to £28000 per annum
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Digital Customer Experience Co-ordinator
West Malling
£28,000 per annum DOE

Are you passionate about Customer Experience and looking for your next career step?

Main purpose of role:

To ensure a first-class service and experience digital customers.

Your role:

* Maintain and build relationships with Customer Service teams to provide resolutions to customer queries in a timely and effective manner
* You will evaluate any data which has been collected to continually improve customer service
* Author, edit, publish and maintain an online knowledge base of known issues/solutions.
* Collaborate with other teams to ensure innovative ideas and concepts are the core of decision making
* Liaise with IT specialist both internally and externally to provide solutions to digital challenges
* Proactively identify and resolve potential problems/issues using customer insight data
* Liaise with other Customer Service teams
* Share knowledge / cross train to improve first touch resolution.
* Work with product owners to define new analytics requirements and ensure these are translated into the finished products.

The candidate will have/be:

* Experience in a similar role with a background in digital product support (essential)
* Experience using CMS systems
* Knowledge of Google Analytics, Advance Excel, KPI and Metric reporting
* Self-motivated with a strong desire to achieve targets
* The ability to work with a diverse group of people and stakeholders
* A passion for all things digital
* A positive can do attitude with the willingness to develop the team to their full potential

Benefits

* Our clients offer a competitive salary package with the opportunity for career progression.
* There will be lots of training opportunities with the opportunity to develop your customer support skills.
* Generous annual leave entitlement
* Flexible hours for the right person
* Fantastic pension scheme
* Private healthcare

If you feel you have the required skills and experience, please apply today with your most up to date CV for the attention of Gemma Edwards.


Advertiser: Agency

Reference: GE/DCEC002

Posted on: 2018-09-20 10:26:36

I want to receive the latest job alerts for:

jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Digital Services Programme Manager

  Hays Specialist Recruitment

  £70000.0 - £79000.0 per annum + £70 - £79K

  Brighton and Hove, Sussex

Part Time Registrations Coordinator

  Premier Work Support

  £23000 - £24000 per annum + Pro Rata

  Sevenoaks, Kent

Director of Estates & Operations

  King's School Rochester

  £Competitive, plus benefits.

  Rochester, Kent

Design Development Engineer

  New Appointments Group

  Negotiable

  Whitstable, Kent

Deputy Head of Curriculum - Construction Crafts

  North Kent College

  Spot Salary £43,200 per annum

  Dartford, Kent

Community & Events Coordinator

  Fruitbowlmedia

  £14 per hour

  Sheerness, Kent

Not logged in into Jobsinkent.com?


Log in or register here.

   Log in with your Google account



Copyright © 1999 - 2024 JIK SOFTWARE LTD