our client a large financial institution is looking for an experienced complaints/disputes Handlers to join their team

To provide customer service to their external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the Customer Care function



Key Accountabilities & Responsibilities

* Ensure Service Level Agreement parameters are met
* Manage the process relating to customer disputes.
* Take ownership of individual cases from receipt to conclusion.
* Use a variety of systems in addition to the companies internal systems to obtain, utilise and process documentation relating to customers / authorised third parties.
* Facilitate verbal and written communication with customers and authorised third parties as required.
* Investigate the opportunity to reach agreement on payment or resolution of issues with the customer or authorized third parties.
* Provide an efficient professional service to both internal and external stakeholders at all times.
* Maintain accurate records on the Company's internal systems providing a clear and concise audit trail.
* Provide support, cover, assistance and or guidance to other teams within Customer Journey as required
* Maintain a high level of quality at all times.
* To carry out any other ad-hoc duties as requested by management.

Knowledge & Experience

* Dispute or complaints handling experience desirable
* Previous experience within a support operations role, with a focus on customer service.
* Excellent communication skills (both written and verbal).
* The ability to work with people at all levels.
* Excellent organisation and time management skills.
* Ability to handle a varying and demanding workload.
* Ability to meet tight time deadlines whilst retaining accuracy.


Hours of work Monday to Friday 8-4 and 9.30- 5.30 alternate weeks,

please note you will have to conduct a DBS and credit check and references check for 3 years

Apply today for immediate consideration!

Connect2staff are acting as an employment agency

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.