Job Scope

In accordance with Genuine Hotels policies and procedures, to assist in the efficient running of the Food and Beverage Department, providing the highest professional standards of service for our customers. Maximise all aspects of profitability through revenue generation and productivity whilst maintaining standards. Promote the desired work culture around the Genuine brand.

Key Relationships

F&B Team Leaders, Operations Manager, Departmental Heads, Team Members. Interacts with Hotel Guests, suppliers and competitors.

Essential Duties and Responsibilities

• Provide a warm welcome to all guests on their arrival.
• Assist guests and members in a friendly, courteous and professional manner ensuring that any special requirements are noted and passed to the appropriate department.
• Assist guests in a friendly, courteous and professional manner throughout their stay, demonstrating full knowledge of the hotel’s facilities and general information.
• Deal with all enquiries promptly and in a professional manner, demonstrating detailed product knowledge, taking every opportunity to translate into retail sales
• Check the Food and Beverage areas on a regular basis to ensure compliance with Company and hotel standards in respect of cleanliness, health and safety.
• Ensure all complaints are dealt with appropriately and pass full and accurate details of any complaints to the Duty Manager.
• Ensure guest security, safety and privacy is established and maintained.
• Report any defects in equipment, damage or general wear and tear to the F&B Team Leaders.
• Deal with all complaints/problems politely and positively and make every effort to resolve them. If you cannot resolve them, refer to your Line Manager but, in any case, advise full details to your Line Manager at the first opportunity.
• Monitor all guest room charges via the till ensuring that charges posted are correctly and that supporting documentation is readily available.
• Be aware of and operate the hotel cash handling, security and emergency procedures and report any discrepancies to the F&B Team Leader immediately.
• Assist with special promotions and provide visual displays, as required, taking every opportunity to upsell.
• Support all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety.