Customer Contact Centre Operator

Location: Sandwich

Contract: Initially 3 months

Hourly Rate: £14.43ph

As the Customer Contact Centre Operator you will provide customer service support to Healthcare Professionals who purchase our clients products via our DTP (Direct to Pharmacy) and Direct Account supply chain and to enhance the company and department reputation by effectively dealing with a range of external queries, complaints and customer information requests.



KEY ACCOUNTABILITIES

* To receive/set-up, investigate and maintain customer information/records.
* Maintain audit compliant files for order management, invoices, credit / debits and complaints.
* Calls are managed and resolved in accordance to Pfizer standard processes
* Query & Complaint Resolution
* Customer Order Management
* Product Technical Queries
* To promote positive customer relations, undertake a schedule of outbound service calls/issues management and customer satisfaction monitoring
* Work with Accounts Receivable (A/R) and external logistics Service Providers (LSP) in providing information about customers/payments.
* Redirect customer issues to relevant internal/external experts to ensure timely resolution to customer needs.
* Out of stock management including understanding the Manufacturing Shortfall process in conjunction with Demand Management.
* Resolving system issues and progression of orders through to completion.
* Order to Cash (O2C) interface resolution.
* Customer Data Management
* Continuous Improvement: Issues / potential issues identified and communicated in timely and effective manner



SKILLS, KNOWLEDGE, QUALIFICATIONS, EXPERIENCE

* Customer service experience in handling challenging customer queries and complaints via
* telephone
* Preferred business to business experience
* Computer literate with experience of working with a range of software/Oracle systems
* Ability to work with accuracy under pressure
* Excellent communication skills, both verbal and written
* Excellent interpersonal skills
* Able to work in a dynamic and multi-tasking environment
* A flexible approach
* Presentation skills

About Morgan Jones:

This role is being handled by Morgan Jones Recruitment Consultants. We have been established as a quality recruitment business for over 18 years with a reputation for fair and equal representation. We see each applicant as an individual and will treat you accordingly.

We would love to talk to you to give you more information about our client and discuss the role.

To view other great opportunities please check out our website or call us on 0808 168 1474 for a confidential chat about upcoming opportunities.

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Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.