Hotel Receptionist

Full Time and Part Time Available

Central Tunbridge Wells

Salary: £17,550 -£18,322

Shifts: Full Time 45 hours per week between 6:30am - 11pm including weekends

Part Time - 27 hours minimum including early, evenings and weekends



About Our Client

Leading, rapidly expanding, multi-award winning Group based in Tunbridge Wells, providing superb opportunities to develop and progress your career within a very exciting role.


Role Purpose

This is a superb opportunity to join a luxurious 4 star hotel in central Tunbridge Wells.

Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills.



Key Responsibilities:



* Greet all guests on arrival
* Manage luggage collection/delivery

* Manage all check ins/outs

* Answering guest queries be they by phone or email, in line with company policy

* Effective call handling, being able to transfer a call to the relevant department and to take and effective message.

* Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary

* Manage any Ad Hoc requests

* Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.

* Assist with group bookings including, room listing and payments

* To take part in scheduled training and to proactively take part in relevant hotel meetings

* To have extensive knowledge of all hotel facilities

* Identifying and removing potential H&S hazards



Experience:

* Customer service.

* Experience within a similar role at a 3 / 4 * establishment. (Desired, not essential)



Key Skills and Knowledge



* Knowledge of computer applications is essential - Microsoft outlook/excel/office

* Close attention to detail with a structured approach to a task

* An ability to work under pressure

* Be well spoken with excellent written and communication skills

* Be self-motivated, maintaining high levels of enthusiasm

* Must have a high level of speaking the English Language

What's on Offer?



Competitive base salary of between £17,550 - £18,322coupled with an excellent benefits package.

*****Please note that all shifts will cover early, late and weekend shifts so you must be fully flexible for these hours*****