Software Support Officer
Starting Salary £26,460 per annum, with opportunity for progression to £30,168 per annum.

ICT Department

EK Services - Enabling our customers to support and enrich their communities by delivering high quality key business services. We are a “can-do” organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive to be the partner of choice by delivering high quality, innovative, efficient and flexible business services of which we are all proud.

Main Duties:

We are seeking a Software Support Officer to join our extremely busy team. Software Support manages the technical requirements of more than 120 software systems across EK Services’ three partner authorities (Canterbury, Dover and Thanet), as well as the requirements of EK Services itself, the Customer Services Contractor and the shared Housing and HR functions.

In addition to having primary responsibility for a number of systems, you will also support additional systems during colleague absences. Duties include the full range of tasks associated with major software systems to include client and supplier liaison relating to software implementation, upgrades, patches and fault resolution, server and underlying software patching where required as well as associated business analysis and project management.

Regular travel between sites is required so own transport would be an advantage.

It is a requirement of this role that a successful basic disclosure and barring service check, is completed during your initial probationary period.

Essential Requirements:

Proven experience of supporting multiple, business critical third party supplied software applications

Have the ability to understand and successfully resolve complex problems and exploit opportunities

Have proven excellent inter-personal, networking and communication skills and a strong customer focus

Ability to work with minimal supervision and self motivated

Proven experience of delivery of quality ICT software services

Proven experience in using reporting and query tools

Desirable Requirements:

Extensive experience in supporting business applications in a public sector environment

Relational database management experience

Business analysis skills

Proven experience of being able to quickly establish and maintain credibility with managers, employees, customers and suppliers

Proven experience of successfully communicating complex issues coherently and persuasively

Project management experience.

Interviews are due to be held in Margate.

For an informal discussion about this post, please contact Ian Stevenson, Software Support Manager on 01843 577766. Or email Ian.Stevenson@ict.ekservices.org.

Closing Date: Friday 31 August 2018

Interview Date: Wednesday 19 September 2018

To Apply: https://ekhr.org/jobs/software-support-officer/
Please note, we do not accept CV's. If you submit a CV this will not be submitted to the manager for short-listing.

If you would like us to post an application form to you please contact us:
Tel: 01304 872799 between 9:00am - 5:00pm
Email: jobs@ekhr.org