Hours: 45 hours per week, 8.00 am – 6.00 pm Monday to Friday, plus Saturdays where required
Benefits: Sick pay, pension scheme and 30 days holiday (including bank holidays)

Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks, LDV light commercial vehicles and vans in the South-East.

We have an exciting opportunity for a Senior Service Administrator to join our busy Service team at our Strood depot.

Key Responsibilities include:-
• Examining job sets to produce customer invoices with correct pricing of labour and parts
• Liaising with workshop and parts staff to resolve internal queries
• Following up final order numbers via phone, fax and email
• Chasing aged Work In Progress
• Inputting and invoicing of third party sublet repairs
• Dealing with customer queries
• Ensuring team achieve monthly targets and agreed levels of Work In Progress
• Developing and maintaining strong customer relationships with new and existing clients

Essential Qualities include:-
• HGV Apprenticeship or City and Guilds qualification
• HGV technical experience
• Good IT skills including Word and Excel
• Experience of dealing with customers both face to face and on the telephone
• Team player
• Good organisational skills and ability to prioritise workloads
• Strong planning, scheduling and follow-up skills
• Ability to promote and maintain strong customer relationships
• Excellent communication skills including written, face to face and telephone, with the ability to communicate with all levels of staff including Directors and customers
• Ability to use own initiative
• Ability to deal with customers in difficult situations
• Problem solving skills
• Ability to work under pressure and achieve monthly targets, with flexibility to ensure these are achieved
• Literacy and Numeracy skills
• Accuracy and attention to detail
• Negotiation skills
• Able to motivate to achieve results
• Business awareness

Desirable Qualities include:-
• Experience of invoicing
• Knowledge of Kerridge system

To apply, please send a CV and covering letter detailing your salary expectations.

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Closing date for applications: 4th September 2018