This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Graduate Software Support Analyst - SQL
Dartford
£17,000 - £21,000 depending on experience
VR/02311JD
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident I.T. Graduate with good database and SQL skills (interrogating data, running queries, problem solving, etc.). Full training will be provided.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
DESIRABLE requirements:
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming
Advertiser: Agency
Reference: VR/02311JD
Posted on: 2018-09-07 09:12:48
Send me Alert for jobs in:
Dartford, Kent
Email Address
Recruitment Solutions South East Ltd
£26000 + hybrid + benefits
Grounds Maintenance Operatives
Premier Work Support
Up to £11.44 per hour + PLUS Holiday accrual and overtime
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Graduate Software Support Analyst - SQL
Dartford
£17,000 - £21,000 depending on experience
VR/02311JD
Our well-established client provides specialist software system support, implementation, development and consultancy services. We are ideally seeking a confident I.T. Graduate with good database and SQL skills (interrogating data, running queries, problem solving, etc.). Full training will be provided.
The main duties of the role will be:
· To handle helpdesk calls supporting specialist software
· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs
· Ensure that all actions are recorded in the Helpdesk system
· Investigate the work and resolve all software issues in accordance with SLAs
· Provide users with timely updates regarding their call
· Advise the user on appropriate action and record all case actions
· Identify and escalate any calls to ensure SLAs are met
DESIRABLE requirements:
· Knowledge of written SQL
· Previous technical helpdesk experience
· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role
· A basic knowledge/interest in programming
Advertiser: Agency
Reference: VR/02311JD
Posted on: 2018-09-07 09:12:48
I want to receive the latest job alerts for:
jobs in Dartford, Kent
Recruitment Solutions South East Ltd
£26000 + hybrid + benefits
Grounds Maintenance Operatives
Premier Work Support
Up to £11.44 per hour + PLUS Holiday accrual and overtime