We are looking for someone to join our team at the Club in the role of Golf Reservations Booking Agent - This will be 5 days a week Monday to Friday the hours in the summer will be 7-3.30pm and in the winter 7.30pm to 4pm

The role requirements

Answer all calls to the correct standard covering the following:
• Greeting along with asking how you can help
• Establish details for the enquiry
• Ask if caller has visited the club before
• Explain facilities –Range, F&B etc.
• Confirm dress code
• All contact details taken – email, phone number, payment details
• Cancellation details confirmed
• Offer further assistance
• Thank the caller for the business

Ensure all details from calls are entered on the system.
Ensure visitor details are recorded on the database
Take payment details are taken for all visitor bookings and the relevant confirmation is sent.
Deal with all email enquiries ensuring a follow up is carried out
Deal with Membership bookings
Offer support to the Golf Days Administrator
Ensure effective communication with all relevant departments on the day’s activities
Ensure correct charges are in place.

When necessary, resolves customer complaints to the customers satisfaction in a timely manner. (Use questions to determine the true complaint and what other facilities are doing better than we are. This will put you in control of the conversation and will usually diffuse the situation.

Look after all gift card vouchers and charity vouchers

Implement the pricing structure for Green fees

To ensure correct signage is in place for the day’s operation.

Reporting carried out to track promotions

Build relationship with golf tee time operators

Any relevant training for the duties of this post and to achieve the key objectives of London Golf Club

To comply with standard employee Health & Safety at Work responsibilities.

To comply with London Golf Clubs Equal Opportunities policy.

To be willing to undertake any other duties commensurate with the grade of the post.

Please be aware due to location you will require your own transport