This is a full time permanent position and will be office based in Dover with travel across the Kent delivery area.

Main Purpose of Job:

To work with Employment Solutions team to generate referrals to the Building Better Opportunities project ensuring eligibility criteria is evidenced. Manage the effective delivery of a range of activities, training programmes, individual support and employment related provision to participants to ensure pre-defined targets are met whilst delivering appropriate support levels. The role will involve travel within pre-defined areas and some lone working.

This role project is funded by the European Social Fund and National Lottery.

Overview of Role and Team:

This position is in our Employment Solutions Division, with the main function being frontline customer support and delivery. The RBLI team is currently four strong, consisting of a Project Manager and 2 Progression Coaches and a Contract Coordinator. You will be a team player with sound Welfare to Work or front line delivery and training experience. The team will be delivering ‘Brighter Furures’ alongside other partner organisations. The aim being to reduce worklessness by getting to the heart of the issues that cause it, addressing these on a personal level with participants, and delivering sustainable solutions for the communities in which they live.

Your Key Responsibilities:

Performance:
•Identify and engage potential participants to volunteer to the programme
•Actively work with partnership and community organisations to generate programme participants
•Work within guidelines to maximise participant facing activities - including self-generated referral targets
•Work with individuals to identify barriers which prevent transition into employment
•Work in partnership with participants to secure and meet milestones and targets in line with contract
•Actively encourage and motivate participants to undertake appropriate placement, training and volunteering opportunities in order to improve their capacity for work
•Engage with local employers to source placements, work experience, volunteering opportunities or paid employment for participants
•Link participants to other relevant services where barriers have been identified which impact on their ability to prepare for and secure sustained work
•Address individual needs to ensure clear milestones are achieved
•Deliver group workshops on a range of topics; inspiring participants to achieve their goals and aspirations
•Work with individuals to develop a personalised journey that enables them to overcome identified barriers

Quality & Control:
•Ensure that all activity meets or exceeds minimum standards (ESF) and other relevant contractual guidelines
•Become, and remain, fully conversant with all relevant provider guidance and requirements
•Ensure all participant records are fully, and consistently updated and activity is recorded in a timely manner
•Protect the security of participant and other confidential data and report to line manager any suspected breaches or losses immediately
•Actively take part in case-conferencing in order to share best practice and drive continuous improvement
•Maintain an up to date knowledge of programme related issues (e.g. benefits) via training opportunities and personal research – highlighting skill gaps as appropriate
•Maintain the boundaries of service delivery; ensuring advice and guidance is only presented on permissible knowledge areas and remains within areas of competence
•Deliver excellent customer – evidenced through local observations and participant survey feedback

Communications & Relationships:
•Establish local links with relevant stakeholders to ensure referrals and aid signposting
•Develop positive relationships within local communities to promote the brand and work of RBLI
•Actively communicate with local employers to assist in vacancy generation and share vacancies and opportunities across the team
•Communicate in a concise and accurate manner in both written and verbal communications
•Communicate regularly with line manager to ensure a ‘no surprise’ culture, develop a strong verbal relationship based on trust
•Ensure knowledge is maintained of the sector, of Government policy agenda and of competitor activity

Other Responsibilities:
•Build positive relationships with relevant partner and stakeholder bodies locally to ensure effective development & delivery of all programmes across all centres of delivery
•Develop and maintain a positive relationship with colleagues across the contract to share best practice as well as partners in the sector
•Respond to any other operational needs when they occur across the contract.

Personal Attributes:
•Effective administrator with strong organisation, prioritisation and workload-management skills
•A self motivated, enthusiastic, resilient person with team ethics and ability to work independently
•Ability to effectively identify, disseminate and use best practice to drive improvements
•An excellent communicator, both verbal & written.
•Strong IT skills, familiarity with bespoke databases and Outlook diary management essential

Skills & Qualifications Required:
Essential:
•Ability to work within a target driven environment
•Experience of successfully delivering Welfare to Work employment programmes or a successful recruitment or training backgroun
•Strong prioritisation, workload, time management skills
•A strong communicator, both verbal & written
•Good presentation skills and IT literate
•A self motivated, resilient & tenacious self starter with strong team ethics and attention to detail
•Ability to effectively identify, share and use best practice to drive improvements in operational delivery
•Empathetic and approachable whilst ensuring that boundaries are maintained
•Full driving licence holder with own vehicle

Desirable:
•IAG or Employability-related qualification
•Good links with Jobcentre Plus in your area
•Understanding of ESF claims process
•Member of IEP
•Health and wellbeing delivery experience
•Outreach/lone working/peripatetic experience

Benefits:
RBLI offer 25 days holiday per annum pro rata, a Group Flexible Retirement Plan, Life Assurance and Childcare Vouchers.

How to apply:
If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement by email or by post to RBLI, HR Department, Hall Road, Aylesford, Kent, ME20 7NL.

RBLI is an equal opportunities employer.

RBLI reserves the right to remove a vacancy at any time prior to the published closing date.