Apprentice Client Services Assistant | Dartford | 12 month FTC

In today’s competitive world, you would be joining a team with the experience, expertise, passion and product knowledge that is unrivalled. We believe our competitive edge is achieved through our dedication.

At CitySprint Office we combine our knowledge with a commitment to understanding our client’s business and helping to meet their communication goals. We share their passion and are committed to making sure they receive the very best in customer experience, attention to detail and impeccable quality of care & service.

In your team every person plays a vital role. The team are the face and voice. The collective experiences, ideas and hard work of our people are what shape our culture and drive the future of our business.

We are committed to providing the highest standards of customer care and quality by employing the best talent, and it is through our commitment to employing the very best people that we can deliver exceptional service to our customers.


Description of vacancy

This vacancy will be working within the client services team, and undertaking a variety of exciting and challenging tasks.


Responsibilities

• Work within the client services sector where service excellence is paramount
• Support client services team in various tasks
• Working within targets and performance indicators where satisfaction is measured
• Develop effective verbal communication skills
• Develop effective written communication skills
• Gain experience and knowledge of company services offered
• Build working relationships with work colleagues and clients.
• Able to work in a fast moving and very responsive office environment
• Respond to calls from customers and develop the ability to manage their needs
• Gain understanding and skills and techniques to manage difficult customers
• Interact with all stakeholders
• Greet and meet clients attending site
• Attend client meetings with customer service and sales team
• Interact with all stakeholders


Hours

9am – 5pm with 30 minutes lunch break Monday – Friday


Qualifications Required

Minimum C - A Maths, English and IT based subject


Requirements

We are seeking a dynamic, self-motivated and aspiring individual
Knowledge of Microsoft Outlook would be of benefit
Able to plan and time manage own workload
Ability to work in an organised and structured way
Good telephone manner and communication skills
Able to work under pressure
Presentable appearance


Training Provided

On the job training with the employer whilst working towards the Apprenticeship Framework
Regular work based assessments/observations carried out by team leader.

It is strongly advised that prior to any interview, you take the time to visit our website www.citysprintoffice.co.uk and gain an understanding of our business.

We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.