Operations Assistant
West Malling
Full Time
Permanent
£17,500 per annum
Monday to Friday working, with Saturday morning on a rota

Team purpose
Be recognised as service leaders in our chosen fields, and an area that can contribute to the wider group. Earning customer and client compliments and internal praise by consistently delivering an excellent and efficient service.

What would you be responsible for in this role?

• Deal with phone calls on relevant helplines
• Register new claims over the telephone
• General Administration of existing policies over the telephone and in writing including amendments, queries, cancellations, direct debits, claim form requests and updates
• Provide support to the claims team in the management of ongoing claims
• Chase documentation from customers and third parties and keeping the customer informed of progress at all times both verbally and in writing
• Continuing claim post assessments
• Understand policy wordings and their interpretation in relation to customer eligibility
• Effectively identify complaints and escalate where necessary
• Identifying potentially fraudulent claims and following the agreed processes for referral
• Ensure company service standards are adhered to
• Communicate with internal profit centres external clients and the claims department, where appropriate

• Undertake other duties over and above those listed in the job description, appropriate to the individual’s skills and experience.


What would we like to see in you?
Essential
Skills/capabilities
• Customer service experience
• Call handling experience
• Ability to prioritise workloads
• Problem resolution skills
• Computer literate

Nice to have
• Insurance claims knowledge
• Insurance policy administration skills
• Financial Services experience

Behaviours
• Acts well on feedback, constantly seeking to improve their performance
• Actively listens to others and demonstrates their understanding with appropriate follow-up actions

Qualifications
• 5 GCSE level qualifications, grade C or above

What’s on offer?
• The potential to develop your customer service skills and be part of a busy and interesting team.
• Continued professional development through internal training.


Our client is within the financial services industry client will carry out criminal record and financial checks including CCJs and bankruptcy.
All initial interviews will be carried out in our offices in Maidstone. Interpersonnel UK Ltd is acting as a recruitment consultancy on behalf of our client. Interpersonnel is an equal opportunities employer.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel UK Ltd is acting as a recruitment consultancy on behalf of our client. Interpersonnel is an equal opportunities employer. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.