Business Development Team – Key Account Manager

An award winning provider of large scale travel solutions, The Kings Ferry Group, is looking to add a
Key Account Manager to their successful Business Development Team in order to
increase customer satisfaction and help drive revenue growth.

The Kings Ferry Group is rewriting the book on how companies arrange their ground transport requirements! Part of one of the world’s largest travel groups, National Express plc - the Key Account Manager will be responsible for managing client relationships across a portfolio of strategic accounts.
Through an unwavering focus on delivering an exceptional service to each and every customer, you will ensure that you are well placed to maximise sales and revenue growth from every account in your portfolio
You will produce Strategic Account Plans & regular sales forecasts for all customers for whom you have responsibility
Candidates with experience gained in the travel sector are of particular interest

The role:

This is an exciting multi-faceted role reporting to the Head of Business Development overseeing accounts from both our Kings Ferry and Clarkes of London businesses.

Key responsibilities:
• Manage a portfolio of key customer accounts; including TMC’s; corporate clients; large scale event transport; disaster & business continuity travel; emergency transport and flight delay & disruption transport
• Responsible for managing all aspects of service delivery
• Deliver annual growth targets for each account in portfolio
• Drive customer engagement and strengthen relationships by providing first class customer experiences
• Achieve personal KPIs and monthly sales targets
• Produce individual Customer Account Plans, sales forecasts & ad hoc sales analysis
• Proactively work with clients as their trusted, consultative business travel partner
• Extend company reach and brand presence internally within accounts
• Resolve any customer issues arising
• Identify and evaluate opportunities for account growth
• Communicate service updates & company developments to customers
• Promote and upsell additional services
• Take on new clients when they are passed over from the Business Development Team
• Create bespoke Mobilisation Plans for large scale or complex requirements as necessary. Work closely with internal Operations Team, Partner Operators and Onsite Staff to coordinate effective service delivery. Arrange and attend briefings as required
• Ensure the CRM system is kept up to date at all times
• Work with the BD Team to help create detailed tender submissions, excellent customer presentations and proposals
• Ensure BD Team are regularly updated on individual account status (spend v. forecast, forthcoming requirements, opportunities, challenges etc)
• Produce accurate and timely paperwork in line with customer and company requirements
Skills required:
• Experience in business development and strategic account management with proven ability to drive year on year growth
• Exceptional account management experience - likely to be a minimum of 5 years in a Sales or Account Management role
• Experience managing high spend accounts
• Experience selling to blue chip organisations
• Experience in consultative and solution based selling
• Experience in project management and delivery
• Ability to work to tight deadlines, hit targets, organise and prioritise responsibilities
• Strong written, verbal and presentation skills
• Logical & analytical - familiar working with sales data and how to interpret it
• A self-starter with the ability to work independently in a fast paced environment.
• Ability to liaise with internal teams and external Partners to manage and deliver clients’ requirements
• High level of dynamism, drive, and energy - team player
• Ability to use CRM to maintain competitive information, share pipeline of opportunities and track results of customer targets
• Enthusiastic and ambitious individual with a flexible approach to work
• Confident, a ’can do’ attitude and strong belief in own ability to succeed
• Gravitas- is credible internally and when customer facing
• Challenges existing practices when necessary and offers ideas for improvements
• Resilient & determined
• Excellent influencing, listening and communication skills, strong negotiator.
• Knowledge of the business travel industry
• Prepared to work flexible hours if needed in order to support service delivery

Competitive basic salary 25-30K DOE with attractive sales bonus & car allowance
Attractive benefits package including; pension; private healthcare scheme;
25 days holiday per annum; laptop and company mobile