Company Profile
One of the largest employers in the area who offer a diverse mix of award winning services/businesses from their international gateway at Dover. Established a number of centuries ago this dynamic organisation is progressively moving forward by means of expansion, development and investment.

Position Expectations
The post holder is responsible for delivering a Quality Management System and associated improvement projects that deliver continuous improvement in the quality of port services to our customers by:
• Raising employee engagement and productivity
• Reducing baseline costs
• Breaking down internal silos
• Seeking better alignment between strategy, objectives and organisational capabilities.

The post holder will work closely with managers and staff across the company and undertake a leadership role that champions customer and stakeholder value and puts quality at the heart of how we work.

The post holder will work closely with safety and environmental colleagues and take responsibility for delivering an integrated management system that efficiently and effectively supports all 3 disciplines and meets the requirements of ISO9001, OSAS18001 and ISO14001.

Key Duties
• To provide a proactive, efficient and professional quality advisory service which takes into account the
• requirements of legislation, industry recognised standards and best practice.
• To ensure that the Quality Management System is improved and maintained for all activities carried out within the company’s jurisdiction; including those of its tenants, contractors and supply chain in accordance with the requirements of the ISO9001 standard.
• Integrate the quality, environmental and safety management systems in order to deliver a more efficient and effective total management system for all.
• Advise management on the formulation and suitability of processes and procedures throughout the whole product life cycle in order to deliver a quality end product to the customer.
• To be responsible for the Boards quality policy and annual objectives and targets.
• To ensure the implementation, monitoring and reporting of Key Performance Indicators for the quality of the products and services.
• To liaise with staff, users, customers, stakeholders, contractors and the supply chain on quality issues.
• Coach colleagues across the organisation to change perceptions of quality through education, training and awareness so that people buy in to the process and see the value.
• To identify and report on any issues and risks that affecting service delivery and ensure the introduction of appropriate risk control measures.
• To investigate any deviations in service and implement options for quality standards and quality control measures.
• Design and lead the delivery of a system of inspections, calibrations and audits that provide adequate quality control and assurance on the effectiveness of the Quality Management System and associated processes.
• To provide a report of progress to the Board and senior managers on a monthly and annual basis and prepare other documents and reports as and when necessary.

Skills and Experience
• Practitioner of the Chartered Quality Institute (CQI) or equivalent
• Lead auditor ISO9001
• Extensive experience in implementing and managing a combined Quality, Safety and Environmental management system.
• Proven experience in delivering improved product delivery through the use of ISO management systems.
• Extensive experience auditing a wide range of industry types.
• Good communication and influencing skills at all levels of the organisation
• A broad understanding of organisational issues from a variety of perspectives
• A strong commercial awareness Flexible, resourceful and committed to results
• Must have ability to quickly build rapport and trusting relationships with people of all levels both internally & externally
• Must be comfortable imparting knowledge and challenging individuals in the interests of maintaining standards