Lipscomb Ashford is a Fiat and Abarth dealership selling new and used cars. Over the past few years, the business has grown in volume and is now looking to further develop the team.

The company pride themselves on having built an enviable reputation for customer service and retention leading to a loyal customer base. With the iconic Fiat 500 models volume has grown and now the introduction of the Fiat 124, Tipo and an expanding Abarth family volume is set to increase in 2018.

A great brand needs great people

To achieve our joint growth ambition we are expanding our sales team with Product Specialists who can take pride in bringing Fiat and Abarth’s brand values to life, and ensure all customers enjoy the best possible experience within the retail environment. We are looking for a dynamic and self-motivated individual with experience in a customer centric role.

- With customer focus…..

You will be able to demonstrate a passion for delivering a great customer experience combined with a genuine interest in Fiat and Abarth Cars, and the tenacity to continue to grow your skills and knowledge.

- And Team spirit!
You will need to form effective working relationships within both sales and aftersales departments as well as customers. Our Team goal is to offer the highest level of customer satisfaction as possible in all areas.

Your role is to support customers and the sales team in the following areas:

• Providing customers with specific and relevant information about new and used Fiat and Abarth Cars, accessories and merchandise
• Planning and performing product presentations to customers on new and used cars.
• Supporting the planning, managing and delivery of test drives.
• Offering additional product insight to both sales and aftersales customers.
• Managing retailer product display and accessory merchandising
• Planning, managing and delivering customer handovers for new and used cars

As a Product Specialist, confident communication skills are key - face-to-face, on the phone and online.

If your application is successful, you will be enrolled on the FCA Unetversity training academy; designed to give you all the skills and knowledge needed to deliver the finest FCA customer experience. This will be a blend of product, systems, and process training including instructor led courses at FCA Unetversity Training and Development Centre in Slough, e learning and self-study.

The rewards are great when working at Lipscomb. Alongside a generous basic salary of £20,000, you can earn a car volume, customer satisfaction and accessory sales bonus with a company car from our fantastic range after an initial induction period together with 20 day’s holiday rising to 25 days long service, company contributory pension scheme, staff and family discount schemes.

Hours: Full Time. 5.5 days per week by rota (includes weekend cover)