Software Support Technician
  £18,000 - £20,000, dependant on experience
  Hildenborough, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Templa Computer Systems Ltd is a well-established software house, working in the forefront of .net and mobile app technologies, and we are looking for a support technician to join our existing Support Team.

This vacancy offers the right candidate a great opportunity to start on an exciting career as part of a professional IT business, based primarily around Payroll and Accounting software. Initially the successful candidate will need to acquire knowledge of the company’s key software packages for which training will be provided.

Key Requirements:
• Ability to work under pressure and prioritise the workload.
• Excellent internal & external communication skills.
• Proactive customer-focused approach.
• Self-motivated but also capable of working as part of a team.
• PC literate and competent with MS Windows & Office and experience in an IT based role.
• Logical approach to problem solving.
• A-level qualifications or equivalent, plus a minimum of grade C in English and Maths at GCSE level.

Main Responsibilities:
• Ensure new support calls are logged within reasonable time and the customer is kept up to date with progress.
• Categorise and escalate queries and monitor their path through to resolution.
• Resolve helpdesk queries over the phone or via email where possible and take individual responsibility for keeping up to date with new features in the software.
• Liaise with development and third parties in order to assist with efficient call resolutions.
• Assist with ad-hoc tasks relating to implementation, system maintenance and support projects.

Degree level education or experience in software support, business accounting or payroll would be an advantage.


Starting Salary: £18,000 - £20,000, dependant on experience


Advertiser: Direct Employer

Reference:

Posted on: 2018-08-10 10:03:42

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Software Support Technician
  £18,000 - £20,000, dependant on experience
  Hildenborough, Tonbridge and Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Templa Computer Systems Ltd is a well-established software house, working in the forefront of .net and mobile app technologies, and we are looking for a support technician to join our existing Support Team.

This vacancy offers the right candidate a great opportunity to start on an exciting career as part of a professional IT business, based primarily around Payroll and Accounting software. Initially the successful candidate will need to acquire knowledge of the company’s key software packages for which training will be provided.

Key Requirements:
• Ability to work under pressure and prioritise the workload.
• Excellent internal & external communication skills.
• Proactive customer-focused approach.
• Self-motivated but also capable of working as part of a team.
• PC literate and competent with MS Windows & Office and experience in an IT based role.
• Logical approach to problem solving.
• A-level qualifications or equivalent, plus a minimum of grade C in English and Maths at GCSE level.

Main Responsibilities:
• Ensure new support calls are logged within reasonable time and the customer is kept up to date with progress.
• Categorise and escalate queries and monitor their path through to resolution.
• Resolve helpdesk queries over the phone or via email where possible and take individual responsibility for keeping up to date with new features in the software.
• Liaise with development and third parties in order to assist with efficient call resolutions.
• Assist with ad-hoc tasks relating to implementation, system maintenance and support projects.

Degree level education or experience in software support, business accounting or payroll would be an advantage.


Starting Salary: £18,000 - £20,000, dependant on experience


Advertiser: Direct Employer

Reference:

Posted on: 2018-08-10 10:03:42

I want to receive the latest job alerts for:

jobs in Hildenborough, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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