Service Desk Specialist
  £45,000 pa
  Orpington, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job Role:
SDI is looking for an experienced and passionate ITSM professional to join it’s team. As a key member of the team, you will be responsible for leading the project team to update SDI’s SDC best practice standards and SDI’s individual qualifications standards. As well as using your knowledge of ITSM and service operations experience to significantly input to the content of the best practice standards and the growth of SDI’s global products and services. Service Desks are audited against the SDC best practice standard and part of the role will be to monitor the governance and quality of the audit process and drive service improvements through customer feedback. You will also be trained to deliver SDC Assessments to SDI’s customer base.

Key Accountabilities & Responsibilities
• Project Lead – SDC and Individual Best Practice Standards
o Work with project sponsors/management to clearly scope and plan key deliverables required to deliver the project outcomes, balancing business priorities with stakeholder expectations
o Coordinate activities and dependencies within and across the projects assigned through detailed project planning, identifying external dependencies on other activities within the wider programme, resource or environments.
• Governance, Quality and Process Adherence
o Work with the auditing teams, developers, internal support team and product owners to ensure there is governance around the SDI auditing programme, ensuring processes and procedures are followed and that CSI activity takes place
• Subject Matter Expert
o You will be positioned as a subject matter expert for SDI best practice standards and represent the company as an 'industry expert' at customer meetings, webinars, ITSM conferences and events, delivering presentations, running workshops or hosting company events.
o You will provide support, advice and guidance to the trusted advisor team on service desk, service operations and ITSM best practice.
• Content Creation
o From time to time you will be asked to create inspirational content such as blogs for the consumption of the ITSM community via web and social channels.
You:
• are educated to degree level with significant experience of managing an IT Service Desk environment
• are committed to ensuring compliance and best practice in all that you do. Previous project management experience would also be beneficial.
• have excellent communication skills, a demonstrable customer focused approach and proven experience of managing a diverse range of stakeholder relationships, including at senior management level
• are methodical and accurate in all you do, with excellent document recording and report writing skills. Your strategic mindset, ability to see the bigger picture and analytical decision making will make you stand out, and you'll constantly seek out methods to improve the status quo, keen to push yourself and SDI forward
• have experience of internal training for continual team learning development
• must demonstrate the highest professional standards of operation and service
• must be able to take the initiative when addressing problems
• able to work on your own and as part of a team
• must be able to demonstrate a thorough approach to work, and able to organise yourself and others effectively
• must be an effective team member, with sufficient flexibility and willingness to take on roles outside his/her normal functional responsibility when required

This is an excellent opportunity for an individual who has a broad experience within the IT industry. The ideal candidate will be either a current ITSM practitioner such as a Service Desk Manager, IT Operations Manager, Service Delivery Manager. The ideal candidate will have experience of ITIL processes, service delivery and client facing skills with at least, one of the following:

5+ years working in a management level role in an IT service management and IT support environment.
5+ years consulting in the ITSM industry.
ITIL qualified to Foundation level as a minimum and/or SDI Service Desk Manager qualification.
Proven understanding of ITSM frameworks and best practices

There will be some UK travel involved in this role.


Advertiser: Direct Employer

Reference:

Posted on: 2018-07-30 14:59:40

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Service Desk Specialist
  £45,000 pa
  Orpington, Greater London
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job Role:
SDI is looking for an experienced and passionate ITSM professional to join it’s team. As a key member of the team, you will be responsible for leading the project team to update SDI’s SDC best practice standards and SDI’s individual qualifications standards. As well as using your knowledge of ITSM and service operations experience to significantly input to the content of the best practice standards and the growth of SDI’s global products and services. Service Desks are audited against the SDC best practice standard and part of the role will be to monitor the governance and quality of the audit process and drive service improvements through customer feedback. You will also be trained to deliver SDC Assessments to SDI’s customer base.

Key Accountabilities & Responsibilities
• Project Lead – SDC and Individual Best Practice Standards
o Work with project sponsors/management to clearly scope and plan key deliverables required to deliver the project outcomes, balancing business priorities with stakeholder expectations
o Coordinate activities and dependencies within and across the projects assigned through detailed project planning, identifying external dependencies on other activities within the wider programme, resource or environments.
• Governance, Quality and Process Adherence
o Work with the auditing teams, developers, internal support team and product owners to ensure there is governance around the SDI auditing programme, ensuring processes and procedures are followed and that CSI activity takes place
• Subject Matter Expert
o You will be positioned as a subject matter expert for SDI best practice standards and represent the company as an 'industry expert' at customer meetings, webinars, ITSM conferences and events, delivering presentations, running workshops or hosting company events.
o You will provide support, advice and guidance to the trusted advisor team on service desk, service operations and ITSM best practice.
• Content Creation
o From time to time you will be asked to create inspirational content such as blogs for the consumption of the ITSM community via web and social channels.
You:
• are educated to degree level with significant experience of managing an IT Service Desk environment
• are committed to ensuring compliance and best practice in all that you do. Previous project management experience would also be beneficial.
• have excellent communication skills, a demonstrable customer focused approach and proven experience of managing a diverse range of stakeholder relationships, including at senior management level
• are methodical and accurate in all you do, with excellent document recording and report writing skills. Your strategic mindset, ability to see the bigger picture and analytical decision making will make you stand out, and you'll constantly seek out methods to improve the status quo, keen to push yourself and SDI forward
• have experience of internal training for continual team learning development
• must demonstrate the highest professional standards of operation and service
• must be able to take the initiative when addressing problems
• able to work on your own and as part of a team
• must be able to demonstrate a thorough approach to work, and able to organise yourself and others effectively
• must be an effective team member, with sufficient flexibility and willingness to take on roles outside his/her normal functional responsibility when required

This is an excellent opportunity for an individual who has a broad experience within the IT industry. The ideal candidate will be either a current ITSM practitioner such as a Service Desk Manager, IT Operations Manager, Service Delivery Manager. The ideal candidate will have experience of ITIL processes, service delivery and client facing skills with at least, one of the following:

5+ years working in a management level role in an IT service management and IT support environment.
5+ years consulting in the ITSM industry.
ITIL qualified to Foundation level as a minimum and/or SDI Service Desk Manager qualification.
Proven understanding of ITSM frameworks and best practices

There will be some UK travel involved in this role.


Advertiser: Direct Employer

Reference:

Posted on: 2018-07-30 14:59:40

I want to receive the latest job alerts for:

jobs in Orpington, Greater London

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Tribeca Technology Ltd

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  Recruitment Solutions South East Ltd

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  Farrer Barnes Ltd

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