Do you have a comprehensive understanding of project management tools and methodologies? Are you seeking an opportunity that allows you to support a number of strategic themes? If you have the skills we are looking for, this could be the perfect opportunity for you!

In this role, you will support the day-to-day delivery of the IS project portfolio, primarily focussing on IT development projects under the technology strategic aim, by working in partnership with the IS Senior Management team, project managers and programme boards. The role will ensure that the IS project governance framework is embedded so that the benefits of IS projects, mapped against University objectives, are realised.

As part of a team you will co-ordinate and organise the annual IS roadmap planning process to support a number of strategic themes in IS. This sets the IS change vision and underpins the IS operational plan which contributes towards the ambitious change programme undertaken by Information Services.

As a Project Support Officer you will:

• Ensure that the IS project management governance framework is appropriately adopted to ensure that cost, scope, benefits and timescales of projects are clearly aligned to IS and University objectives
• Co-ordinate and organise part of the annual IS roadmap planning process, which sets the IS change vision and underpins the IS operational plan.
• Contribute to the improvement, quality assurance and ongoing implementation of the IS project and portfolio management processes
• Actively monitor IS projects and programmes ensuring that the relevant programme boards and management groups are provided with timely and good quality data.


To succeed in this role you will:

• Be educated to degree level or the equivalent experience
• Be able to provide evidence of working in a customer support, liaison or other support role with experience of supporting and organising meetings including creation of minutes and action logs
• Have the ability to schedule and prioritise workloads in the face of conflicting demands and the ability to analyse and evaluate issues, situations and data
• Have excellent IT skills, particularly Microsoft Office packages

Information Services is comprised of four sections: Customer Support, Library Collections and IT Development together directly support almost all areas of University activity, and the Planning and Administration section supports the work of the department. The IT Support Services subsection of Customer Services is responsible for the support and operation of all live central IT systems on the University’s Canterbury, Medway and Tonbridge campuses.

The University of Kent is a distinctive and attractive place to work. We employ over 6,000 staff, including academic and research staff and a full range of commercial services and administration staff. Our stunning main campus in Canterbury is within walking distance of the city centre, in a beautiful parkland setting overlooking the Cathedral. The University received top ranking in the THE Best University Workplace Survey for two years running and in our 2017/2018 staff survey, 94% agreed that Kent is a good place to work.

Start date for applications: 29 June 2018

Closing date for applications:18 July 2018

Interviews are to be held: 25 July 2018

If you require further information regarding the application process please contact The Resourcing Team on jobs@kent.ac.uk quoting ref number: OTR1914.