Life feels better when you love your job....

Here at Vanquis we do, and it’s what we believe has contributed most to our success.

We are a credit card provider who put our customers at the heart of everything we do and we achieve that through the people we employ. We are specialists in the non-standard credit market, lending responsibly to over 2 million customers, whilst providing information and support to help them manage their finances.

Our Fraud telephony team have an opportunity for a new candidate to join them. This is an ideal position for a candidate looking to start a career within Fraud.

Day to day you will be handling calls relating to transaction monitoring and 1st party Fraud prevention. Excellent communication & questioning skills are vital as you will be required to gather information relating to suspected Fraud, to ensure that we are protecting our customers and business at all times.

This is a busy fast paced environment, where applicants need to be comfortable with a role that is 90% telephony.
What do you need to apply?

• Experience of customer service – ideally over the phone
• GCSE (or equivalent) English & Maths C or above
• Excellent verbal and written communication skills
• Being able to remain calm and focused when under pressure
• The ability to spot/analyse patterns & trends
• A positive and enthusiastic attitude

Our team work shifts between the hours of 8am – 8pm Monday – Friday, every other Saturday 9am – 5.30pm and one Sunday per month 12pm-3.30pm.

In order to apply please visit www.vanquiscareers.co.uk

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

Please note: Should we wish to progress your application we will contact you within four weeks of your application. If you do not hear from us within four weeks, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.