This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Accounts Software Support
Location: Maidstone
Salary: Neg
VR/02328c
Supporting our client's internal global departments we are ideally looking for 2 years+ of experience in supporting Accounting Software applications. Ideally this would be Agresso, but we would be interested in any Accounts Software support experience.
• Frontline telephone Technical Support
• Log calls and action taken
• Deal with emails and similar communications. Keep all email correspondence up-to-date
• Diagnose software problems or faults and solve technical and applications problems, either over the phone, by remote access or by email
• Talk employees through a series of actions
• For all requests that cannot be directly resolved, provide an effective interface between users and other departments. Monitor progress and apply escalation procedures for problems not progressing satisfactorily. Handle all complaints and enquires efficiently and professionally
• Proactively assist users in making effective use of the software available to them
• Update self-help documents so employees can try to fix problems themselves
Advertiser: Agency
Reference: VR/02328cR
Posted on: 2018-07-20 16:50:56
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Maidstone, Kent
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Hays Specialist Recruitment Ltd
£30000.0 - £40000.0 per annum + £30,000 - £40,000
KHR - Recruitment Specialists
£12.50 - £13.85 per hour + Fantastic benefits
Hays Specialist Recruitment Ltd
£16.0 - £20.0 per annum + £16-18 per hour
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
Accounts Software Support
Location: Maidstone
Salary: Neg
VR/02328c
Supporting our client's internal global departments we are ideally looking for 2 years+ of experience in supporting Accounting Software applications. Ideally this would be Agresso, but we would be interested in any Accounts Software support experience.
• Frontline telephone Technical Support
• Log calls and action taken
• Deal with emails and similar communications. Keep all email correspondence up-to-date
• Diagnose software problems or faults and solve technical and applications problems, either over the phone, by remote access or by email
• Talk employees through a series of actions
• For all requests that cannot be directly resolved, provide an effective interface between users and other departments. Monitor progress and apply escalation procedures for problems not progressing satisfactorily. Handle all complaints and enquires efficiently and professionally
• Proactively assist users in making effective use of the software available to them
• Update self-help documents so employees can try to fix problems themselves
Advertiser: Agency
Reference: VR/02328cR
Posted on: 2018-07-20 16:50:56
I want to receive the latest job alerts for:
jobs in Maidstone, Kent
Hays Specialist Recruitment Ltd
£30000.0 - £40000.0 per annum + £30,000 - £40,000
KHR - Recruitment Specialists
£12.50 - £13.85 per hour + Fantastic benefits
Hays Specialist Recruitment Ltd
£16.0 - £20.0 per annum + £16-18 per hour