Clark James Insurance Recruitment are working with a very well known and progressive West Kent based Insurance business who have a new senior claims handler role suitable for applications from candidates who are familiar with dealing with large and complex losses within Household or Commercial Property Insurance.

The job holder will manage a portfolio of Large or Complex claims ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Role and Responsibilities

• Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
• Where applicable; travel to policyholders’ homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
• In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
• Produce a Large or Complex report
• Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
• In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
• Support the Customer Relations Team with complaints and in particular those involving the FOS.
• Manage own diary, arrange customer site visit appointments and hotel accommodation for yourself where applicable.

In return the company are offering an impressive salary as well as bonuses to increase your income and benefits in addition to the salary.
Apply today in strict confidence for more info and to be considered for this unique and rewarding senior role.

Key words

Senior Claims Handler, Claims Negotiator, Loss Adjuster, Household claims, Insurance claims, Property claims, Home claims, Large Loss claims, Complex claims, Kent Insurance jobs