Our client, a hotel based in Tunbridge Wells, is looking for a full time Receptionist to join their team.

The successful candidate will be smart and well presented, have excellent communication and customer service skills, be willing to work on a shift rota pattern and be able to multi task.

Your duties will include:

* Receiving guests to the hotel by greeting them warmly, and attending to their enquiries, also answering all enquiries over the phone and email.
* Informing guests of the services and accommodation rates in the hotel, making reservations for guests according to their needs, and making sure that all reservations cancelled are effected immediately to avoid confusion.
* Building good relationships and rapport with guests to make them feel comfortable, and addressing any complaints they might have, in a very courteous manner, to protect the image of the hotel.
* Keeping clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
* Maintaining orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times.
* Attending to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
* Reporting issues of maintenance and malfunctioning appliances to the manager, for quick repair in order to ensure guests comfort and satisfaction.

You will be working a 40 hour week, and the hours are on a shift pattern:
Early: 7am - 3pm
Late: 3pm - 11pm
Excellent team and training provided