An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

A full induction and training programme for the role and systems used in house will be offered.

Key Responsibilities:

• Pro-actively develop and maintain a sufficient knowledge of our product ranges
• Answering and dealing with a high number of calls and emails
• Processing reservations and understanding special rates and contracts
• Handling customers and suppliers in a prompt, friendly and efficient manner by telephone and in writing.
• Providing booking advice and assistance for our customers suppliers.
• Ability to multi task and take on additional tasks as required by management
• Ensure vouchers are sent correctly
• Process client payments
• Deal with customer/supplier issues and complaints
• Attending trade nights and fam trips to develop product knowledge
• Liaising with suppliers
• Normal working hours: 9.00 a.m. to 5.30 p.m. Monday to Friday
• Occasional Bank Holiday and change of hours may be required at peak times

Skills Required:

• Confident telephone manner
• Excellent customer service skills
• Demonstrate excellent attention to detail
• Computer literate – training will be provided on our in-house system
• Numeracy skills
• Interest in food, restaurants and other leisure products
• Knowledge of geographical locations and the British Isles would be an advantage
• Ability to work with a sense of urgency and meet deadlines
• Excellent written and verbal skills
• Must be able to work under pressure whilst maintaining a great sense of humour
• Any other languages spoken would be an advantage

Perks:
• Flexi time offered upon successful completion of the probation period
• Perk box entitlements
• Quarterly office entertainment
• Summer and Christmas Parties
• Fam trips
• Discounted attractions