Job Title: Senior Team Leader – Know Your Customer team
Contract: Permanent
Reference: SS817
Based in: Kings Hill
Department: Customer Services
Hours: Full time
Grade: D
Salary: Up to £40,000 p.a. dependent on experience


CAF is seeking a Senior Team Leader for their Know Your Customer team who will have full line management responsibility for a team of KYC Officers and AML and KYC processes

Key Job Responsibilities include:

• Maintaining up to date industry knowledge of KYC, AML and customer due diligence requirements
• Develop and maintain excellent relationships with existing internal and external customers and stakeholders to further the reputation of the KYC team inside and outside the organisation
• Work with the Senior Customer Service Manager to refresh and design operational AML procedures, identifying any gaps and make recommendations for improvements to working practices and procedures
• Make risk based decisions providing clear and concise rationale for high risk processes
• Interpret and use the CAF AML manual and JMLSG requirements as a source of reference, determine risk levels for all customer types and ensure appropriate checks and monitoring is completed
• Oversee the review of all customer account records depending on the risk level
• Work independently with minimal supervision using own initiative
• Full line management responsibility for all KYC Officers including objective setting, performance appraisals, coaching, training and development

Previous knowledge of AML requirements is essential alongside the practical application of the regulations and policy.

For further information on this exciting opportunity or to apply, please send your CV and a covering letter quoting reference number SS817 to humanresources@cafonline.org

Please note that applicants must be eligible to work in the UK.

Closing date for receiving applications is 22 June 2018. Shortlisted applicants will be invited to attend an Assessment Centre on 9 July 2018.